Summary
Overview
Work History
Education
Additional Information
Technical Exposure
Tools
Key Achievements
Timeline
Generic

Suganthi S

Chennai

Summary

Diligent and skilled Senior Software Quality Analyst with nearly 5 years of experience in both Manual and Automation Testing. Passionate about delivering high-quality applications through strategic test planning, automation scripting, and continuous improvement. Eager to contribute to innovative teams and take on a challenging role that deepens my testing expertise while continuing to drive excellence in end-to-end quality assurance.

Overview

6
6
years of professional experience

Work History

Senior Quality Analyst

Loco
09.2024 - Current

Loco is a streaming platform, specializing in gaming content and e-sports, known for its dynamic community of gamers and streamers.

  • Tested Android, iOS and web applications with a structured process for release build deployment, ensuring thorough verification of the app's readiness for production.
  • Gained good knowledge on streaming apps integration like OBS and Stream labs with Loco dashboard. Validating streaming latency, bit rates, chat interactions, and other external configurations to ensure smooth streaming experiences.
  • Performed Amplitude validation to track and capture user actions and events within the native application, enabling detailed analysis of user behavior and enhancing product improvements.
  • Engaged in troubleshooting production issues, performing root cause analysis (RCA), and collaborating with development teams, ensuring swift resolution and maintaining production environment stability.
  • Automated a regression suit for Loco's web application from the ground up using the WebdriverIO framework and POM streamlining maintenance and optimizing test execution efficiency.
  • Integrated automation suite with Lambda test for seamless cross-browser testing ensuring consistent functionality across multiple browsers, environments, and platforms.

Quality Analyst

Agilysys Technologies
02.2019 - 04.2023

Agilysys is known for its innovative self-service POS systems designed for food service and retail sales.

Products : IG-Buy Kiosk, IG-OnDemand, IG-KDS

  • Assisted the team in preparing comprehensive test plans and test cases for both UI and backend testing by thoroughly understanding business requirements.
  • Collaborated with Business Analysts to prepare Software Requirement Specifications documents for each release, ensuring clear and detailed requirements.
  • Performed API testing using SOAP UI and Postman to validate integration between the application and third-party payment gateways, like Atrium, Bally CMS, Aristocrat ensuring correct transaction processing, error handling, and data validation.
  • Partnered with the SDET team to develop automation solutions, conduct performance testing, and execute load testing to ensure scalability and reliability.
  • Conducted accessibility testing in compliance with ADA regulations, including text-to-speech and high contrast features.
  • Collaborated with customers for product demos and feature configurations in production environments, ensuring smooth implementation and customer satisfaction.

Education

B.Tech - Information Technology

Jaya Engineering College
Chennai
01.2017

Additional Information

Skilled Quality Analyst with expertise in testing web applications, native mobile applications, kiosk applications, payment validations, and streaming apps.

Skilled in leading teams to manage mid and hotfix releases, ensuring timely and efficient solution delivery while upholding high-quality standards.

Proficient in conducting interviews, evaluating both technical capabilities and cultural fit to build strong, cohesive teams.

Technical Exposure

  • Extensive Experience in Testing Methodologies: Proficient in all stages of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC), with hands-on experience in Functional, Integration, Smoke, UAT, Regression, and API testing. Familiar with Agile methodologies, Scrum process, and managing user stories and bugs.
  • Web application automation: Automated regression suit from the ground up using the WebdriverIO Mocha framework and Page object modal streamlining maintenance and optimizing test execution efficiency. Intergrated with Lambdatest to ensure the cross-platform coverage
  • Accessibility Testing & Compliance: Skilled in performing accessibility testing, including text-to-speech, high contrast and compliance with ADA regulations, ensuring products are accessible to all users.
  • Project & Team Management: Led and managed cross-functional teams through the entire project lifecycle, from gathering client requirements to coordinating timely deliveries. Experienced in sprint planning, backlog management, grooming sessions, and fostering collaboration between teams for efficient product delivery.
  • Cloud infrastructure technologies: Gained exposure to cloud-based testing using Azure Kubernetes Service (AKS) and Docker Compose for microservices.
  • Root Cause Analysis (RCA) & Issue Resolution: Proficient in conducting thorough Root Cause Analysis (RCA) to identify underlying causes of production issues. Utilized tools like Android Studio, Mac Console, and Kibana logs to troubleshoot and diagnose issues, collaborating with development and operations teams to drive timely resolution.

Tools

  • Jira, Azure DevOps Board
  • Postman
  • Confluence
  • Wireframe, Figma
  • Appliance, Docker, AKS
  • Jenkins, Rancher
  • Cloud Virtual Machines (VRA)
  • Amplitude
  • VS Code
  • LambdaTest, BrowserStack
  • Android Studio, Mac Console, Charles Proxy
  • Kibana, Gitbash
  • Automation Scriptiing : WebdriverIO

















Key Achievements

  • Star Performer Award (Dec 2019) :

Awarded star performer for Kiosk redesigning with Bally casino payments for Windcreek customer


  • Star Performer Award (April 2020) :

Awarded star performer for signing off Atrium payment in both Kiosk and OnDemand web applications simultaneously


  • Spotlight Award (Dec 2021) :

Bagged spotlight award for coordination and integrating Kiosk with other products in a short span

Timeline

Senior Quality Analyst

Loco
09.2024 - Current

Quality Analyst

Agilysys Technologies
02.2019 - 04.2023

B.Tech - Information Technology

Jaya Engineering College

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