Suja Ganesan

- Leading end-to-end IAM operations for PingFederate, PingDirectory, and PingAccess, ensuring secure, scalable, and customer-centric service delivery.
- Drove real-time SSO issue resolution, LDAP configuration, and cert management to enhance **Customer Experience** and minimize user disruption.
- Supported compliance audits and maintained process documentation to uphold service reliability and a seamless customer journey.

- IAM Consultant (Directory Services): Managed LDAP operations (monitoring, replication, schema/index updates, password policies, ACIs, certificates) and application integration on Tomcat with secure provisioning and certificate renewals.
- Transition Manager: Unix Access Management migration to Centrify (AD authentication), ensuring seamless access, improved efficiency, and compliance with enterprise standards.
- Enhanced security & compliance** through audits, policy enforcement, user/group role management, and incident resolution, ensuring adherence to enterprise standards.

- Service Delivery Manager (IBM LDAP) & Directory Services Specialist: Delivered migrations (Sun DS V5.2→V6.3 for Avis, TDS V6.3→ISDS V6.4 for Whirlpool) and managed end-to-end LDAP operations—installation, replication, schema/index updates, password policies, ACIs, certificates, and user/group management.
- Resolved high-priority LDAP issues with vendor support, ensured compliance through audits, metrics, documentation, and led RFS/migration activities (planning, estimation, timelines).
- Agile Squad Lead: Coached teams on agile best practices, facilitated ceremonies (scrums, sprint planning/reviews/demos), and worked with Product Owners on backlog prioritization and release planning to improve delivery efficiency.
- Governance & Service Excellence: Established project metrics to track customer value, coordinated sign-offs with client teams, resolved incidents, and escalated risks/issues to governance committees while driving continuous improvement using IBM Bluesight & Mural Board.

- Production Support Executive (Directory Services):** Administered BMC Identity Management components, handled user/group provisioning, password management, and manual account setups.
- Monitored workflows, performed health checks, generated error reports, and resolved job abends, incidents, and user issues to ensure service stability.
- Tools Used: BMC Identity Management Suite, BMC Passport, BMC Calendara Directory Integrator, Sun Directory Server V5.2.