Sujithra R
Technical Lead
Chennai
Summary
Adept Technical Lead with a proven track record at Cognizant Technology Solutions Ltd, specializing in enhancing application reliability and fostering client satisfaction. Expert in Microsoft Azure and skilled in mentoring, I excel in driving projects to completion by leveraging customer feedback and advanced technical analysis. Achieved significant improvements in team collaboration and project efficiency.
Overview
6
6
years of professional experience
Work History
Technical Lead
Cognizant Technology Solutions Ltd
08.2021 - Current
- Mentored junior techies through regular 1-on-1 meetings, providing guidance on best practices, general standards, and career growth opportunities.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
- Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
- Currently working on SMTP and powershell scripting.
- ITSM system controls and management.
- Familiar with MS Office package and Microsoft Azure Entra ID environment.
Engineer - IT
MSGI
08.2018 - 07.2021
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
Education
Master of Business Administration - International Business
Pondicherry University
Pondicherry 04.2001 -
Bachelor of Technology - Computer Science And Programming
Pondicherry University
Pondicherry 04.2001 -
Skills
Technical Mentoring
Customer Relationship Management
Task Prioritization
Technical Analysis
Microsoft Azure
MS Office Tools
BMC Remedy
SMTP
Windows Powershell Scripting
MS Exchange
ITAM
ServiceNow
Additional Information
I'm fluent in 4 spoken languages and have professional certifications in additional 2 languages.
Languages
Tamil
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Technical Lead
Cognizant Technology Solutions Ltd
08.2021 - Current
Engineer - IT
MSGI
08.2018 - 07.2021
Master of Business Administration - International Business
Pondicherry University
04.2001 -
Bachelor of Technology - Computer Science And Programming
Pondicherry University
04.2001 -
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