Self-motivated customer service representative with experience in ticketing and issue resolution. Known for streamlining processes and improving customer satisfaction through effective communication and teamwork.
Work History
Customer Service Representative
2 Months
Trego-dugan Aviation | 05.2026 - Current
Assisted passenger with ticket purchases, check-ins, and flight information.
Provided friendly and efficient customer service to resolve inquiries and issues.
Handled baggage-related concerns and ensured compliance with airline policies.
Operated the ticket counter efficiently, managing transaction and passenger flow.
Customer Service Sales Representative
United Airlines | 2023 - 2025
Resolved customer complaints efficiently, ensuring satisfaction and fostering loyalty.
Educated clients on United Airlines' services, promoting upsells and additional offerings.
Assisted customers with flight inquiries and booking modifications to enhance travel experiences.
Collaborated with team members to streamline customer service processes for improved efficiency.
Assistant Supervisor
Prosegur | 2020 - 2023
Monitored daily operations to ensure compliance with company standards.
Implemented process improvements, enhancing workflow efficiency within the team.
Coordinated scheduling and resource allocation for team projects.
Supported Supervisor by preparing production reports and collating quality documentation.
Production Manager
Walmart | 2013 - 2019
Oversaw production schedules to ensure timely completion of projects.
Implemented quality control processes to enhance product reliability.
Managed team performance through regular training and feedback sessions.
Streamlined workflows to improve operational efficiency across departments.