Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Sulaf Najeeb

Trego-dugan Aviation
SMYRNA
3
Languages
2027
years of professional experience

Self-motivated customer service representative with experience in ticketing and issue resolution. Known for streamlining processes and improving customer satisfaction through effective communication and teamwork.

Work History

Customer Service Representative

2 Months
Trego-dugan Aviation | 05.2026 - Current
  • Assisted passenger with ticket purchases, check-ins, and flight information.
  • Provided friendly and efficient customer service to resolve inquiries and issues.
  • Handled baggage-related concerns and ensured compliance with airline policies.
  • Operated the ticket counter efficiently, managing transaction and passenger flow.

Customer Service Sales Representative

United Airlines | 2023 - 2025
  • Resolved customer complaints efficiently, ensuring satisfaction and fostering loyalty.
  • Educated clients on United Airlines' services, promoting upsells and additional offerings.
  • Assisted customers with flight inquiries and booking modifications to enhance travel experiences.
  • Collaborated with team members to streamline customer service processes for improved efficiency.

Assistant Supervisor

Prosegur | 2020 - 2023
  • Monitored daily operations to ensure compliance with company standards.
  • Implemented process improvements, enhancing workflow efficiency within the team.
  • Coordinated scheduling and resource allocation for team projects.
  • Supported Supervisor by preparing production reports and collating quality documentation.

Production Manager

Walmart | 2013 - 2019
  • Oversaw production schedules to ensure timely completion of projects.
  • Implemented quality control processes to enhance product reliability.
  • Managed team performance through regular training and feedback sessions.
  • Streamlined workflows to improve operational efficiency across departments.

Education

High School Diploma

DUHOK | IRAQ

Skills

Customer service
Problem resolution
Planning and coordination
Active listening
Critical thinking
Data entry
Conflict management
MS office
Self-Motivated

Languages

English
Full Professional
Arabic
Full Professional
Kurdish
Full Professional

Timeline

Customer Service Representative

Trego-dugan Aviation
05.2026 - CurrentRead More

Customer Service Sales Representative

United Airlines
2023 - 2025Read More

Assistant Supervisor

Prosegur
2020 - 2023Read More

Production Manager

Walmart
2013 - 2019Read More

DUHOK

High School Diploma
Read More
Sulaf Najeeb