Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Sumaiya Thabbasum A

Sumaiya Thabbasum A

HR & Admin, Teaching
Chennai

Summary

Offering strong organizational and communication skills, with eagerness to learn and grow in supportive HR environment. Delivers understanding of basic HR practices and essential software tools, ensuring smooth administrative operations. Ready to use and develop administrative and interpersonal skills in HR Administrator role.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
5
5
Languages

Work History

HR Administrator

Crescent Careeers
06.2022 - 04.2024
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
  • Conducted thorough recruitment processes to attract top talent in the industry.
  • Reduced time spent on administrative tasks by automating key processes.
  • Organized company-wide events designed to boost employee morale.

Montessori Teacher

Sunshine Montessori School
Dammam
07.2017 - 03.2020
  • Supported and guided staff in classroom to achieve desired goals set forth for children.
  • Monitored and tracked children's progress on daily, weekly and monthly basis.
  • Adhered to licensing policies and procedures to help classrooms run smoothly.
  • Assessed students in accordance with school guidelines, examined assessment data and refined learning plans to differentiate instruction for each student.
  • Observed children and interpreted classroom needs.
  • Contributed positively to school community and fully supported school mission and goals.
  • Achieved a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
  • Informed students and families of classroom activities and student progress and identified methods to involve parents in student education.

Customer Support Specialist

Getit Infoservices
Chennai
06.2005 - 03.2007
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Education

Master of Finance - Financial Management

Pondicherry University
Chennai, India
06.2003 - 05.2005

Bachelor of Commerce - Accounting And Finance

JBAS College For Women (SIET)
Chennai, India
06.2001 - 04.2003

Skills

Human resources information systems

Payroll processing

Teaching

Creativity

Software

Office 365

Interests

Singing, Painting, Dancing, Cooking

Interior Designing

Timeline

HR Administrator

Crescent Careeers
06.2022 - 04.2024

Montessori Teacher

Sunshine Montessori School
07.2017 - 03.2020

Customer Support Specialist

Getit Infoservices
06.2005 - 03.2007

Master of Finance - Financial Management

Pondicherry University
06.2003 - 05.2005

Bachelor of Commerce - Accounting And Finance

JBAS College For Women (SIET)
06.2001 - 04.2003

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Sumaiya Thabbasum AHR & Admin, Teaching