Summer Dobbs
Nashville
Summary
Dynamic server with extensive experience in guest relations, recognized for delivering exceptional customer service and enhancing guest satisfaction. Skilled in cocktail service and food safety, I foster team collaboration and build strong customer relationships, contributing to increased sales and a positive dining atmosphere.
Overview
4
4
years of professional experience
Work History
Server
Church and Union
04.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing overall operational efficiency.
- Collaborated with kitchen staff to ensure seamless communication and high-quality food presentation.
- Assisted in training new servers on menu offerings and service protocols to improve team performance.
- Cross trained in multiple positions to improve serving efficiency as well as fill in when needed.
- Participated in guest experience for partial and full restaurant buyouts.
- Attended weekly culinary meetings to learn new menu information and styles of preparing the cuisines.
Food and Beverage Attendant
Spicy Boys
02.2023 - 02.2024
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area to promote safety and efficiency.
- Operated front of house restaurant service alone whilst bartending.
- Managed inventory levels, ensuring availability of supplies for smooth service operations.
- Developed positive relationships with repeat customers to foster loyalty and increase sales.
Server
Life On Mars
08.2022 - 12.2022
- Delivered exceptional customer service in high-volume environments, ensuring timely beverage orders and satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Developed knowledge of menu items, providing informed recommendations to patrons for improved sales performance.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Successfully upsold premium beverage options, increasing overall sales revenues.
- Collaborated with bartenders and kitchen staff for seamless service during peak hours.
Server & Barista
Oddfellows Cafe + Bar
01.2022 - 08.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Collaborated with team members to create seasonal beverage menus, boosting sales.
Server
Poquito's
01.2021 - 09.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
General Education
Trabuco Hills
Mission Viejo, CA06-2018
Certificate - Early Childhood Care And Education
Saddleback College
Mission Viejo, CA11-2019
Skills
- Barista knowledge and experience
- Cocktail service experience
- Contracted service event experience
- Team player attitude
- Outgoing personality
- Patience and tolerance
- Strong work ethic
- Food safety knowledge
Timeline
Server
Church and Union
04.2024 - Current
Food and Beverage Attendant
Spicy Boys
02.2023 - 02.2024
Server
Life On Mars
08.2022 - 12.2022
Server & Barista
Oddfellows Cafe + Bar
01.2022 - 08.2022
Server
Poquito's
01.2021 - 09.2021
General Education
Trabuco Hills
Certificate - Early Childhood Care And Education
Saddleback College
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