Summary
Overview
Work History
Education
Skills
Timeline
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Summer Landry

Millington

Summary

  • .Compassionate and results-driven professional with over 5 years of customer service, retail leadership, and administrative experience. Skilled in managing client relationships, resolving issues with empathy and efficiency, and leading teams in fast-paced environments. Looking to bring strong communication and problem-solving skills to a remote customer service role where I can support others and grow within a purpose-driven team.


Overview

5
5
years of professional experience

Work History

Manager

Walgreens
09.2024 - 07.2025
  • Led a team of associates in delivering excellent customer service and efficient store operations.
  • Resolved customer concerns with patience, professionalism, and solutions-focused care.
  • Handled scheduling, training, and daily operational decisions.
  • Maintained inventory, managed cash handling, and ensured compliance with safety protocols.

Store Manager

Catos Clothing
01.2023 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Oversaw daily store operations, including team supervision, sales goals, and customer engagement.
  • Trained new associates and implemented company initiatives to improve customer experience.
  • Delivered excellent service in-person and over the phone while resolving issues promptly.
  • Handled opening/closing procedures, visual merchandising, and inventory tracking.

Tax Associate/Front Office Manager

Tomiko's Financial Services
01.2020 - 01.2024
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
  • Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
  • Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
  • Supported clients in preparing and filing tax returns with accuracy and confidentiality.
  • Handled sensitive financial documents and offered clear, helpful explanations to clients.
  • Managed office operations including scheduling, team coordination, and client communications.
  • Built long-term relationships with clients by offering consistent, responsive service.

Writer / Layout Designer

The Vermilion
08.2022 - 08.2023
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Generated ideas for new content series or formats based on audience interests and market trends.
  • Wrote and edited articles on student life, campus events, and local news.
  • Assisted in the design and layout of the print newspaper using creative design software.
  • Collaborated with editors and peers to produce consistent, engaging content on deadline.

Education

Associate of Arts - Journalism And Mass Communication

South Louisiana Community College
Lafayette, LA
05-2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Customer Relationship Management
  • Remote Team Communication (Zoom, Email, Slack)
  • Microsoft Office & Google Workspace
  • Scheduling & Calendar Management
  • Written & Verbal Communication
  • Problem Solving & Conflict Resolution
  • Retail Sales & Cash Handling
  • Tax Preparation Basics
  • Empathy & Active Listening

Timeline

Manager

Walgreens
09.2024 - 07.2025

Store Manager

Catos Clothing
01.2023 - 12.2024

Writer / Layout Designer

The Vermilion
08.2022 - 08.2023

Tax Associate/Front Office Manager

Tomiko's Financial Services
01.2020 - 01.2024

Associate of Arts - Journalism And Mass Communication

South Louisiana Community College

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Summer Landry