Summer Peak
Maryville
Summary
Adept at streamlining operations, I enhanced patient satisfaction and operational efficiency at Blount Memorial Hospital. With expertise in healthcare processes and strong organizational skills, I implemented training initiatives and innovative procedures, significantly improving service quality. My ability to foster collaborative environments and manage data effectively sets me apart.
Overview
5
5
years of professional experience
Work History
Ward Clerk
Blount Memorial Hospital
Maryville, TN
02.2024 - Current
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
Endoscopy Technician
Blount Memorial Hospital
Maryville, Tn
04.2023 - 02.2024
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
- Transferred scopes to appropriate department for repairs and maintenance.
- Supported physicians and nursing staff during procedures.
- Demonstrated commitment to continuous improvement initiatives within the department, participating in regular staff meetings focused on enhancing performance standards.
- Assisted medical staff by preparing patients for procedures.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Streamlined workflow within the endoscopy unit by effectively coordinating room schedules and ensuring prompt turnaround times between procedures.
- Enhanced efficiency in the endoscopy suite by diligently preparing rooms and equipment for procedures.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Elevated overall patient satisfaction scores by consistently delivering exceptional customer service in a high-stress environment.
- Maintained up-to-date knowledge on industry best practices through ongoing professional development opportunities and training seminars.
- Completed tasks to assist medical staffs during procedures.
- Aided in the prevention of complications during procedures by closely monitoring vital signs and alerting physicians to any abnormalities or concerns.
- Sanitized and assessed recovery rooms while following all surgical schedules.
- Supported positive patient experiences by addressing concerns, answering questions, and offering compassionate guidance throughout the procedure process.
- Safeguarded patient privacy by adhering to strict HIPAA guidelines when handling sensitive medical information.
- Facilitated smooth workflow by organizing and preparing endoscopy suite for upcoming procedures.
Biologics Coordinator
Blount Memorial Hospital Physicians Group
Maryville, TN
01.2023 - 04.2023
- Enhanced biologics processing by implementing innovative techniques and procedures.
- Trained new team members in biologics handling and processing procedures, fostering a collaborative work environment.
- Maintained open communication channels with colleagues and supervisors through regular meetings and briefings, promoting a cohesive work environment.
- Ensured adherence to safety protocols during daily tasks, maintaining a safe work atmosphere for all personnel.
- Established strong working relationships with vendors and suppliers to secure high-quality materials at competitive prices.
- Maintained accurate records of all biologics samples, guaranteeing traceability throughout the process.
- Coordinated sample transfers between departments for analysis or further processing.
- Managed inventory levels of raw materials and consumables, ensuring uninterrupted operations within the facility.
- Prepared supplies and work areas to keep daily workflows running smoothly.
Medical Assistant
Blount Memorial Hospital Physicians Group
Maryville, TN
04.2022 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Empowered patients through education on self-management techniques for chronic conditions.
Ward Clerk
Blount Memorial Hospital
Maryville, TN
12.2019 - 04.2022
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
Education
High School Diploma -
Clover High School
Clover, SC05-2012
Skills
- Strong organization
- Task delegation
- Data entry
- Healthcare experience
Timeline
Ward Clerk
Blount Memorial Hospital
02.2024 - Current
Endoscopy Technician
Blount Memorial Hospital
04.2023 - 02.2024
Biologics Coordinator
Blount Memorial Hospital Physicians Group
01.2023 - 04.2023
Medical Assistant
Blount Memorial Hospital Physicians Group
04.2022 - 01.2023
Ward Clerk
Blount Memorial Hospital
12.2019 - 04.2022
High School Diploma -
Clover High School
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