Summer Peterson
Erwin
Summary
Customer-focused professional skilled in relationship management and problem-solving. Enhances team productivity and streamlines patient processes while maintaining compliance with healthcare regulations. Manages patient appointments and cultivates positive interactions between healthcare providers and patients, driving improved patient care outcomes.
Overview
6
6
years of professional experience
Work History
RDA
Jack Holly- Martin Dentistry
Elizabethton
08.2020 - 09.2023
- Executed day-to-day duties with precision and efficiency.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available.
- Coordinated patient appointments and managed scheduling effectively.
- Processed medical records using Electronic Health Record systems.
- Communicated with patients regarding treatment plans and follow-up instructions.
- Ensured compliance with healthcare regulations and organizational policies.
- Facilitated communication between departments for seamless patient care delivery.
- Trained new staff on administrative procedures and office protocols.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in the electronic health record systems.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Verified patient insurance coverage for services rendered at the facility.
- Restocked rooms and supply areas.
- Coordinated care plans among departments to ensure seamless patient care delivery.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Addressed patient inquiries promptly, ensuring all concerns were met with timely information.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
RDA
Vista Ridge Dental Arts Studio
Johnson City
04.2019 - 08.2020
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Assisted patients with scheduling appointments and managing health records.
- Coordinated communication between healthcare providers and patients effectively.
- Processed patient information using electronic health record systems accurately.
- Maintained cleanliness and organization of medical office environment consistently.
- Supported medical staff by preparing examination rooms and required supplies.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
RDA
Maria Wyche Bryan DDS
Colonial Heights
01.2018 - 04.2019
- Assisted patients with scheduling appointments and managing health records.
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Coordinated communication between healthcare providers and patients effectively.
- Assisted healthcare providers with patient intake, documentation, and record management.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Ensured compliance with health regulations while handling confidential patient information.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Verified patient insurance coverage for services rendered at the facility.
- Instructed patients regarding prescribed medication dosages, side effects and other important information.
- Coordinated referrals and follow-up appointments to streamline patient care processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Managed incoming calls, scheduled patient appointments, greeted visitors, and ordered necessary supplies for office operations.
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared treatment rooms for patient examinations.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available.
- Supported administrative functions by maintaining supply inventory and ordering materials.
- Assisted back office patient processes to reduce office wait times.
- Completed day-to-day duties accurately and efficiently.
- Supported administrative staff by processing payments.
- Handled general office duties to support administrative staff during peak hours.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
Education
Associate of Applied Science - Dental Assisting
Northeast State Community College
Blountville, TN05-2017
Skills
- Electronic health records
- Medical terminology
- patient scheduling
- insurance verification
- HIPAA compliance
- confidentiality compliance
- administrative support
- customer relationship management
- time management
- Multitasking Abilities
- problem solving
- collaborative teamwork
- Team building
- Organizational skills
- communication skills
- interpersonal skills
- Conflict resolution
- Professionalism and ethics
- Organizational growth
- Continuous learning mindset
- Computer proficiency
References
Sheena "Brooke" Wilcox - AMSA
James H. Quillen VA
423-341-7131
Heather Bailey - RN
James H. Quillen VA
423-388-8276
Kristen Thomas- AMSA
James H. Quillen VA
423-220-0154
Timeline
RDA
Jack Holly- Martin Dentistry
08.2020 - 09.2023
RDA
Vista Ridge Dental Arts Studio
04.2019 - 08.2020
RDA
Maria Wyche Bryan DDS
01.2018 - 04.2019
Associate of Applied Science - Dental Assisting
Northeast State Community College