Summer Taylor
Camden
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dependable and reliable work ethic and skills.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
DSV Air & Sea
New Johnsonville
07.2010 - Current
- Assisted customers with shipping inquiries and provided timely information.
- Coordinated logistics for domestic and international shipments effectively.
- Resolved customer complaints through effective communication and problem-solving skills.
- Use SAP system to generate BOL, Packing List, COA, and CCI papers.
- Use CargoWrite to print picks, adjust picks, and monitor them from picking to loading.
- Use Excel spreadsheets to keep up with loads for domestic and export.
- Use PINC system to keep up with loaded trailers and containers, inbound and outbound loads, and the inventory on the yard of empties available.
- Utilized company software to track orders and update shipment statuses regularly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Dietary Aide and Manager Assistance
Camden Rehab
Camden
01.2008 - 07.2010
- Prepared and served meals according to dietary guidelines.
- Assisted in meal planning with dietitians and chefs.
- Maintained cleanliness and sanitation of food service areas.
- Supported residents with special dietary needs and preferences.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Followed dietary procedures in accordance with established policies.
- Ordered food for truck delivery
- Logged in and out times for all kitchen staff using excel
- Made schedules for kitchen staff
- Helped with all paperwork filing and updates
- Helped plan monthly meal prep
Tax Preparer
H and R Block
Camden
12.2006 - 03.2007
- Prepared and filed individual and business tax returns accurately.
- Reviewed client documents for completeness and compliance with tax laws.
- Communicated with clients to gather necessary financial information.
- Assisted clients in understanding tax obligations and filing processes.
- Utilized tax preparation software for efficient return processing.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
Shift Coordinator
Burger King
Camden
04.2000 - 10.2005
- Coordinated shift schedules to ensure adequate staffing levels.
- Managed inventory control to maintain stock availability.
- Trained new employees on operational procedures and customer service standards.
- Supervised team members to promote efficient workflow and teamwork.
- Implemented health and safety protocols for food handling and cleanliness.
- Conducted performance evaluations to support employee development initiatives.
- Assisted in daily cash management and financial reporting tasks.
- Monitored inventory levels and ordered supplies as needed.
- Assigned tasks and monitored employee performance to ensure completion of daily goals.
- Developed training materials for new hires and conducted orientation sessions.
- Analyzed data trends related to employee productivity and efficiency.
- Provided shift coverage for employees, ensuring adequate staffing levels.
- Managed payroll activities including tracking timecards, processing payments.
- Assisted with interviewing potential candidates for open positions on the shift team.
- Maintained accurate records of attendance, overtime, and other relevant information.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
Camden Central High School
CAMDEN, TnSome College (No Degree) - Accounting And Finance
Phoenix University Online
Phoenix , AZSkills
- Comfortable with computer systems such as SAP, CargoWrite, DM Plus
- Can use spreadsheets such as Excel, Word, and PowerPoint
- Learn quickly
- Self efficient and hard working
- Complete all task asked of me
- Maintain good work ethic
- 10 plus years in customer service, training, and assisting others(management and co-workers)
References
References available upon request.
Timeline
Customer Service Representative
DSV Air & Sea
07.2010 - Current
Dietary Aide and Manager Assistance
Camden Rehab
01.2008 - 07.2010
Tax Preparer
H and R Block
12.2006 - 03.2007
Shift Coordinator
Burger King
04.2000 - 10.2005
Camden Central High School
Some College (No Degree) - Accounting And Finance
Phoenix University Online