Sunny Bravo
Knoxville
Summary
Experienced in delivering exceptional customer service and processing payments with precision and efficiency. Proficient in analyzing financial data, reconciling accounts, and ensuring compliance with regulatory standards. Committed to fostering teamwork and delivering results, while adapting to evolving requirements. Recognized for reliability, trustworthiness, and maintaining strict confidentiality while upholding the highest standards of integrity.
Overview
9
9
years of professional experience
Work History
Payment Processor
One, Inc
04.2023 - Current
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
Commercial Lines Customer Service
Progressive Insurance
07.2022 - 03.2023
- Shared my expertise of Progressive products and services to ensure appropriate insurance coverage working with multiple systems in a fast paced environment
- Supported customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional assistance
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Trainer, Nutrition Dispatcher
Crothall Healthcare
03.2019 - 06.2022
- Promoted to Primary, where I was in charge of sending orders to patients with special diets and compiling Daily Reports and communicating changes affecting the whole team to the appropriate supervisors
- Lead in all Metrics, including Calls made, Not Ready Time and Quality Assurance ratings
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Customer Service Representative
US Cellular Wireless
04.2016 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Minneapolis High School
Minneapolis05-1992
Skills
- Accurate Transaction Handling
- Detail-Oriented Data Processing
- Regulatory compliance
- Service Excellence
- Software proficiency
- Data-Driven Insights
- Client Engagement Strategies
- Training and development
- Time management
Timeline
Payment Processor
One, Inc
04.2023 - Current
Commercial Lines Customer Service
Progressive Insurance
07.2022 - 03.2023
Trainer, Nutrition Dispatcher
Crothall Healthcare
03.2019 - 06.2022
Customer Service Representative
US Cellular Wireless
04.2016 - 03.2019
High School Diploma -
Minneapolis High School
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