Summary
Overview
Work History
Education
Skills
Timeline
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Concetta Danielle Long-Walton

Murfreesboro

Summary

Dynamic and detail-oriented professional with strong customer service and organizational skills, honed at T & Z Automotive Collision and Repair. Proven ability to enhance office efficiency and foster positive relationships, while adeptly managing communications and maintaining confidentiality. Recognized for improving customer satisfaction through effective problem-solving and precise document editing.

Overview

7
7
years of professional experience

Work History

Receptionist

T & Z Automotive Collision and Repair
04.2020 - 06.2024
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited documents to keep company materials free of grammar errors.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Receptionist

Carl Black Chevrolet-Nashvile
01.2019 - 04.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Routed incoming mail and messages to relevant personnel without delay.

Assistant Manager

Cruizerlite Automotive
04.2017 - 12.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Bachelor of Science - Criminal Justice-Human Services

Colorado Technical University
Colorado Springs, CO

Certificate - Medical Office Administrative Assistant

Remington College
Online/Remote
06-2022

Skills

  • Organization skills

  • Customer service and Interpersonal skills

  • Attention to detail

  • Listening and Problem-solving skills

  • Verbal and written communication

  • Meeting arrangements

  • Record keeping

  • Grammar usage

  • Editing

  • Research

  • Microsoft office

Timeline

Receptionist

T & Z Automotive Collision and Repair
04.2020 - 06.2024

Receptionist

Carl Black Chevrolet-Nashvile
01.2019 - 04.2019

Assistant Manager

Cruizerlite Automotive
04.2017 - 12.2018

Bachelor of Science - Criminal Justice-Human Services

Colorado Technical University

Certificate - Medical Office Administrative Assistant

Remington College

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Concetta Danielle Long-Walton