Suresh Kumar S
Chennai
Summary
I am an enthusiastic, self-motivated, reliable, responsible, hard-working and easy-go person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Senior Associate
Ford Motor Pvt Limited
06.2011 - Current
- Warranty Claim assessor for NA Region vehicles from (Jun 2011 to Mar 2016).
- Claim Assessing/ Auto Paid & Manual Paid claim analysis/ Product defect analysis & Project Flow analysis.
- Claim assessor for Asia Pacific Region from (Mar 2016 to Oct 2022).
- Commodity based Claim Assessing Globally from (Nov 2022 to Current).
- Communicating to dealer with respect to claim submission & training development process.
Warranty Incharge
Chandra Hyundai
06.2009 - 06.2011
- Company Overview: Dealership
- Responsibility in Warranty Claim handling & Defective part dispatching to the company.
- Taking care of all warranty related queries, claim submissions & moreover controlling 6 branches warranty related operations.
- Road test to identify the problem reported by the customer for vehicles under warranty period.
- Handling customer queries & explaining the benefits of Extended warranty packages.
- Dealership
Front Office Representative
ABT Maruthi
01.2008 - 02.2009
- Company Overview: Dealership
- Senior Service Advisor representing as Front office Incharge.
- Handling Customer queries and post Service Follow-up works.
- Road test before & after the completion of vehicle serviced.
- Dealership
Field Service Engineer
CRI PUMPS
07.2006 - 11.2007
- Field visit when product failure & rectifying it on the spot.
- Conducting Dealer development training activity.
- Spare Product stock analysis both at the branch level as well as in the dealer level.
Education
MECHANICAL ENGINEERING - DIPLOMA
NPA CENTENARY POLYTECHNIC COLLEGE
KOTAGIRI, THE NILGIRIS, TAMILNADU 04.2001 -
SSLC - SSLC
SHANTHI MATRICULATION SCHOOL
KOTAGIRI, THE NILGIRIS, TAMILNADU 04.2001 -
Skills
Computer Skills
Interests
Cricket
Music
Badminton
Internet surfing
Game organizing
Long Drive
Honor Awards
- Functional Excellence Award, For significant contribution towards 'Quality & Quantity'.
- Spot Recognition Award, To support on clearing the backlogs.
- Top Achiever, For Consecutive of 3 times.
- Promotion, Through grade increase from (SG3 to SG6).
Timeline
Senior Associate
Ford Motor Pvt Limited
06.2011 - Current
Warranty Incharge
Chandra Hyundai
06.2009 - 06.2011
Front Office Representative
ABT Maruthi
01.2008 - 02.2009
Field Service Engineer
CRI PUMPS
07.2006 - 11.2007
MECHANICAL ENGINEERING - DIPLOMA
NPA CENTENARY POLYTECHNIC COLLEGE
04.2001 -
SSLC - SSLC
SHANTHI MATRICULATION SCHOOL
04.2001 -
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