Suresh Varne T
Coonoor
Summary
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments. Open to relocation and travel as required to support business objectives.
Overview
28
28
years of professional experience
Work History
Head of Operations (Dir)
Information Evolution India Pvt Ltd.
02.2022 - 05.2025
- Successfully led and managed a team of 400+ employees across delivery centers in India, Costa Rica, and the Philippines, overseeing day-to-day operations across multiple geographies to ensure seamless coordination, cross-functional collaboration, & operational efficiency.
- Identified and capitalized on growth opportunities by building strong client trust, successfully scaling the team from 24 to 400+ for property management projects and sub-projects previously handled in-house.
- Spearheaded automation initiatives that enhanced service delivery efficiency and reduced operational costs by 30%.
- Managed operational budgets effectively, achieving consistent profit margin improvements of 4–7% annually.
- By leveraging strategic capacity planning and optimizing resource utilization, I successfully increased the profitability of a major seasonal project by 44%.
- Consistently met internal and external service delivery metrics, conducting quarterly reviews to report performance, provide actionable feedback, and establish future goals.
Project Manager
Information Evolution India Pvt Ltd.
08.2017 - 01.2022
- Defined project scope, objectives, deliverables, timelines, and resource requirements.
- Managed changes in project scope, schedule, and costs using appropriate change management techniques.
- Identify potential risks and develop mitigation strategies to reduce project impact.
- Track and report on project performance, progress, and outcomes to senior management.
- Conduct regular project reviews, retrospectives, and process improvement initiatives.
- Successful in managing various projects and sub-projects for multiple clients.
Training Manager
Information Evolution India Pvt Ltd.
06.2016 - 07.2017
- Delivered process, product, and soft skills training to new hires and tenured employees.
- Conducted training needs analysis in coordination with Quality and Operations teams & executed the same.
- Designed, updated, and maintained training materials, and conducted pre & post assessments.
- Integrated LMS (Learning Management System) with real-time analytics to track learner performance and automate progress reports linked to annual reviews.
Quality Analyst
Information Evolution India Pvt Ltd.
11.2015 - 05.2016
- Monitored inbound and outbound calls to assess agent performance based on predefined quality standards.
- Evaluated calls for accuracy, clarity, compliance, empathy, product knowledge, and communication skills.
- Identify coaching opportunities and provide actionable feedback & training to agents.
Section Head (NIOS)
Riverside Public School
08.2011 - 10.2015
- Managed administrative tasks related to student performance and program development, including registering students, accommodating their needs, including Organising examinations.
- Developed initiatives to promote student engagement and improve academic results.
- Supported students struggling with ICSE stream, helping them successfully complete their schooling through the NIOS program.
- Tutored English and Computer Science for NIOS students of 10th to 12th STD.
Team Lead
24/7 Customer Inc.
02.2006 - 03.2010
- Drove consistent achievement of sales targets by strategically promoting additional product sales, leading to a 7% improvement in overall team performance.
- Established clear roles and responsibilities for each team member, allowing for better accountability and collaboration.
- Facilitated team meetings and workshops to identify and resolve areas of improvement, resulting in increase of sales percentages & handled escalations.
Team Manager
Hewlett Packard
11.2000 - 05.2005
- Progressed from Technical Support Representative to Subject Matter Expert, then promoted to Team Lead and eventually Team Manager, demonstrating consistent performance and leadership growth.
- Monitored daily operations & ensured metrics (AHT, FCR, CSAT, ACW, GOS) are met & conducted regular team meetings, huddles, and coaching sessions.
- Handled shift planning, leaves & absenteeism, & managed attrition risks.
- Fostered a positive, accountable, and high-performance culture & recognized top performers and encouraged teamwork and collaboration.
- Analyzed recurring issues and improvised workflows or documentation, including organising required training sessions.
- Handled Technical escalations and provided solutions collaborating with L3 technicians.
Customer Executive (Sales)
Netscape Communications (America Online)
11.1999 - 10.2000
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in consistently meeting the daily targets.
- Awarded several times with spot awards for increased sales.
- Efficiently maintained the required metrics on a consistent basis.
- Increased sales for team targets with several hours of overtime.
- Trained new members on sales techniques and obstruction handling skills.
Retail Manager
Khadim Chain Stores Pvt. Ltd.
09.1997 - 10.1999
- Started as a Sales Executive and progressed through roles including Cashier, ultimately advancing to Retail Manager by demonstrating consistent performance, adaptability & potential leadership.
- Designed and implemented a customer data tracking and analysis system, enabling targeted marketing campaigns and enhancing overall customer service.
- Launched a customer rewards program that boosted loyalty and repeat business by 10%.
- Identified and addressed inventory discrepancies, leading to more accurate stock levels and improved inventory management and managed customer complaints.
- Developed a robust sales and inventory forecasting system that accurately predicted demand, supporting inventory optimization and reducing stock-outs.
Education
B’Com -
Bangalore University
Skills
- Operations Management
- Project & Process Optimization
- Customer relationship management (CRM)
- Service Delivery Management
- Training & Development
- Quality management
- Decision-making
- People management
- Strategies and goals
- Problem-solving
- Coaching and mentoring
- Strategic planning
- Cross-functional coordination
- Teamwork and collaboration
Languages
English
Marathi
Hindi
Tamil
Kannada
Telugu
Bengali
Personal Information
- Date of Birth: 04/07/77
- Nationality: Indian
- Place of Birth: Bangalore
Awards
- Top Sales
- Rising Star
- Best Team Award
- Best Leadership
- Service Award
Timeline
Head of Operations (Dir)
Information Evolution India Pvt Ltd.
02.2022 - 05.2025
Project Manager
Information Evolution India Pvt Ltd.
08.2017 - 01.2022
Training Manager
Information Evolution India Pvt Ltd.
06.2016 - 07.2017
Quality Analyst
Information Evolution India Pvt Ltd.
11.2015 - 05.2016
Section Head (NIOS)
Riverside Public School
08.2011 - 10.2015
Team Lead
24/7 Customer Inc.
02.2006 - 03.2010
Team Manager
Hewlett Packard
11.2000 - 05.2005
Customer Executive (Sales)
Netscape Communications (America Online)
11.1999 - 10.2000
Retail Manager
Khadim Chain Stores Pvt. Ltd.
09.1997 - 10.1999
B’Com -
Bangalore University
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