Suresh Varne T

• Successfully orchestrated a team of 400+ employees across delivery centers in India, Costa Rica, and the Philippines, managing day-to-day operations across multiple geographies to ensure seamless coordination, cross-functional collaboration, and operational efficiency. Collaborated with four international clients leading service delivery and innovative solutions to maintain strong engagement
• Identified and capitalized on growth opportunities by building strong client trust, successfully scaling the team from 24 to 400+ for property management projects and sub-projects previously handled in-house.
• Spearheaded automation initiatives that enhanced service delivery efficiency and reduced operational costs by 30%.
• Optimized operational budgets, achieving consistent profit margin improvements of 4–7% annually.
• By leveraging strategic capacity planning and optimizing resource utilization, I successfully increased the profitability of a major seasonal project by 44%.
• Spearheaded a 40-day initiative in Costa Rica to launch new operations, successfully hiring and onboarding 50 employees while improving operational efficiency through streamlined processes.
• Generated monthly client invoices and performed Cost-Benefit Analyses (CBA) to ensure profitability and drive continuous financial optimization.
• Served as the primary point of contact for clients, ensuring clear communication, timely issue resolution, and consistent service delivery.
• Enhanced team productivity with implementation of agile methodologies, significantly reducing project turnaround times.
• Coordinated cross-functional initiatives leading to a 22% improvement in operational throughput.
• Achieved a 27% reduction in employee attrition rate through enhanced engagement and retention strategies.
• Streamlined workforce scheduling, reducing overtime costs by 20% while maintaining 98% staffing efficiency.

• Directed multiple client projects simultaneously, maintaining 100% on-time delivery and exceeding client expectations.
• Reduced project risks by 20% through proactive identification and mitigation strategies.
• Defined project scope, objectives, deliverables, timelines, and resource requirements.
• Effectively collaborated changes in project scope, schedule, and costs by applying structured change management methodologies, minimizing disruptions and ensuring project alignment.
• Track and report on project performance, progress, and outcomes to senior management.
• Conducted regular project reviews, retrospectives, and process improvement initiatives.
• Successful in managing various projects and sub-projects for multiple clients.
• Optimized resource allocation, cutting project costs by 12% while maintaining quality standards.
• Implemented project management tools (e.g., Jira, MS Project), improving team collaboration and reducing status reporting time by 18%.
• Drove continuous process improvements, leading to a 20% increase in team productivity.
• Facilitated weekly project review meetings that enhanced issue resolution speed by 19%.

• • Delivered process, product, and soft skills training to new hires and tenured employees.
  • Trained over 100 new hires, achieving a 95% certification pass rate on first attempt.
  • Developed and delivered training programs that improved agent productivity by 20% within the first 3 months.
  • Streamlined the SOPs and guidelines that increased efficiency by 18%.
  • Reduced average onboarding time by 10% through streamlined training processes and e-learning modules.
  • Conducted regular refresher training sessions, resulting in a 15% increase in quality scores across teams.
  • Integrated LMS (Learning Management System) with real-time analytics to track learner performance and automate progress reports linked to annual reviews.

• • Reviewed and scored over 1500 customer interactions monthly, maintaining a 98% adherence to quality standards on multiple projects.
  • Conducted quality audits on 1,000+ calls/month, improving compliance scores by 18% within six months.
  • Identified process gaps and recommended corrective actions, resulting in a 22% reduction in customer complaints.

• • Executed administrative tasks related to student performance and program development, including registering students, accommodating their needs, and organizing examinations.
  • Developed initiatives to promote student engagement and improve academic results.
  • Supported students struggling with ICSE stream, helping them successfully complete their schooling through the NIOS program.
  • Tutored English and Computer Science for NIOS students of 10th to 12th STD.

• • Drove consistent achievement of sales targets by strategically promoting additional product sales, leading to a 7% improvement in overall team performance.
  • Established clear roles and responsibilities for each team member, allowing for better accountability and collaboration.
  • Facilitated team meetings and workshops to identify and resolve areas of improvement, resulting in increase of sales percentages & handled escalations.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Regularly assessed employee skills and knowledge, providing targeted training and mentorship to support those with skill gaps & coached team members in techniques necessary to complete sales tasks.

• Progressed from Technical Support Representative to Subject Matter Expert, then promoted to Team Lead and eventually Team Manager, demonstrating consistent performance and leadership growth.
• Monitored daily operations & ensured metrics (AHT, FCR, CSAT, ACW, GOS) are met & conducted regular team meetings, huddles, and coaching sessions.
• Fostered a positive, accountable, and high-performance culture & recognized top performers and encouraged teamwork and collaboration.
• Analyzed recurring issues and improvised workflows/documentation, and organized required training sessions & Handled Technical escalations & provided solutions collaborating with L3 technicians.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and Handled shift planning, leaves & absenteeism, & reduced attrition risks.