Suresh Kumar Prabhakaran
Chennai
Summary
Detail-oriented Manual Testing QA Professional with over 4 years of experience in functional, usability, compatibility, and API testing across diverse domains, including e-learning, banking, and healthcare. Skilled in test case design, execution, defect tracking, and root cause analysis with strong expertise in Agile methodologies and SDLC/STLC processes. Proven track record of reducing defect leakage by 15% and achieving 100% test case coverage. Adept at liaising with cross-functional teams, troubleshooting user issues, and delivering high-quality results under tight deadlines.
Overview
9
9
years of professional experience
Work History
LX Quality Generalist
GP Strategies
03.2021 - Current
- Customize testing methodologies and strategies to align with project requirements, ensuring comprehensive functional, usability, and compatibility coverage.
- Act as a liaison between testing teams and project management, facilitating quick issue resolution and alignment with business goals.
- Design and develop course assessments aligned with learning outcomes, improving learner engagement.
- Troubleshoot and resolve learner access issues for online courses, ensuring uninterrupted participation.
- Collaborate on projects for TD Bank, Nissan, BMW, Zurich, Raytheon, and Amgen.
- Achieved 15% defect leakage reduction through optimized test case review and execution processes.
- Maintained 100% test case coverage in multiple high-priority projects.
Senior AR Associate
Apexon Health
02.2019 - 03.2021
- Investigated and resolved medical claim denials by liaising with US insurance companies.
- Processed claim corrections and resubmissions to ensure timely payments.
- Coordinated with posting teams to ensure accurate claim settlements.
Senior Client Partner
Access Healthcare
06.2017 - 08.2018
- Managed high-volume medical billing claims, ensuring compliance with payer requirements.
- Resolved denial issues and improved claim acceptance rates.
Senior Customer Care Representative
NTT Data
03.2016 - 03.2017
- Handled large volumes of insurance claim inquiries from US-based customers.
- Facilitated communication between providers and insurance companies to resolve disputes.
Education
MBA - Human Resource Management
University of Madras
Chennai, India05-2017
Bachelor of Engineering - Electrical & Electronics Engineering
Vel Tech Multi Tech Engineering College
Chennai, India04-2014
Skills
- Testing Types: Manual Testing, Functional Testing, Usability Testing, Compatibility Testing, Regression Testing, Smoke Testing, Sanity Testing, UAT, Exploratory Testing, API Testing (Postman)
- Tools & Technologies: Jira, Agile, SQL, Python, HTML
- Processes: SDLC, STLC, Agile/Scrum, Waterfall, Test Planning, Test Case Design, Test Execution, Defect Management, Root Cause Analysis
- Domain Expertise: E-learning Platforms, Healthcare Claims Processing, Biopharmaceutical Industry
Timeline
LX Quality Generalist
GP Strategies
03.2021 - Current
Senior AR Associate
Apexon Health
02.2019 - 03.2021
Senior Client Partner
Access Healthcare
06.2017 - 08.2018
Senior Customer Care Representative
NTT Data
03.2016 - 03.2017
MBA - Human Resource Management
University of Madras
Bachelor of Engineering - Electrical & Electronics Engineering
Vel Tech Multi Tech Engineering College
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