SURYA PRAKASH
Madurai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SPOC
Neeyamo Enterprises
Madurai
03.2023 - Current
- Acted as the central point of contact for all customer inquiries, issues, and escalations
- Ensured timely and effective communication with internal departments to address customer needs and provide resolution
- Managed a high volume of incoming calls and emails with a focus on delivering exceptional customer service
- Managing team member’s daily utilization and productivity
- Conducting daily huddles to improve daily productivity and their accuracy
BGV Specialist
Neeyamo Enterprises
Madurai
10.2020 - 03.2023
- Created and maintained detailed reports documenting findings from background investigations, including criminal records, employment history, and education verification.
- Collaborated with cross-functional teams to review and interpret background check results, providing recommendations for hiring decisions based on investigative findings
- Achieving daily targets with maximum accuracy by delivering the drugs through the portal
Service Delivery Executive in US Healthcare
Neeyamo Enterprises
Madurai
06.2019 - 10.2020
- Cross checking the medical reports and update it on their portal with good accuracy.
- Completing daily tasks/targets by delivering the drugs through their portal.
Education
Bachelor of Science - Mathematics And Computer Science
Sourashtra Arts & Science College
Madurai05.2019
Accomplishments
- Employee of the month Neeyamo Enterprises
For checking the scope and worked on package configuration - Quality pundit March 2022 Neeyamo Enterprises
For achieving daily targets with 100% accuracy for the whole month Mar/2022 - Neeyamo Champion Neeyamo Enterprises
Awarded Quarterly Champion of Neeyamo for achieving daily & monthly targets for the quarter of Apr/2022 & Nov/2022
Certification
- HTML & CSS - Apr/2022
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Sourashtra
Advanced (C1)
Hindi
Elementary (A2)
Timeline
SPOC
Neeyamo Enterprises
03.2023 - Current
BGV Specialist
Neeyamo Enterprises
10.2020 - 03.2023
Service Delivery Executive in US Healthcare
Neeyamo Enterprises
06.2019 - 10.2020
Bachelor of Science - Mathematics And Computer Science
Sourashtra Arts & Science College