Summary
Overview
Work History
Education
Skills
Internships
Timeline
SURYA PRAKASH A

SURYA PRAKASH A

GAM AGENT IN HCL
Madurai

Summary

Dedicated and detail-oriented professional with a B.E. in Electronics and Communication Engineering (E.C.E.). Currently serving as a Global Account Manager at HCL Tech, adept at managing around 50+ customers so far, driving business growth, and delivering exceptional service. Skilled in resolving 21–35 client issues per month, technical support and Active Directory. Adept in troubleshooting complex issues, identifying and suggesting 1–2 procedure improvements per quarter, and working to discover and implement real solutions. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

3
3
Languages
4
4
years of professional experience

Work History

GAM

HCL
10.2022 - Current
  • Performed remote troubleshooting using diagnostic techniques and relevant questions.
  • Worked with customers to determine and implement the best solutions for their issues.
  • Provided accurate information on IT products and services.
  • Identified and suggested helpful improvements in procedures.
  • HCL & Analyst
  • Resolved 50+ tickets weekly with 95% SLA compliance.

Service Desk

HCL
03.2022 - 08.2022
  • Customer-focused and technically adept Service Desk professional with proven expertise in providing top-notch support and resolving technical issues efficiently.
  • Possesses strong communication skills, a keen attention to detail, and a commitment to enhancing user experience through effective problem-solving and timely assistance.
  • HCL & Analyst
  • Resolved 50+ tickets weekly with 95% SLA compliance.

Education

Bachelor of Engineering - Electronics and Communication

PSNA CET, Dindigul
01-2020

Higher secondary and secondary Education - undefined

CEOA Higher secondary school, Madurai
01-2016

Skills

IT Troubleshooting

Active Directory

Teamwork

Time Management

Microsoft office

Problem-solving

Customer service

Computer skills

Teamwork and collaboration

Friendly, positive attitude

MS office

Data entry

Time management

Multitasking

Excellent communication

Supervision and leadership

Verbal communication

Organization and time management

Calm under pressure

Dependable and responsible

Clerical Support

Google Workspace

Flexible and Adaptable

Excellent Communication

G-Suite

Written Communication

Active Listening

Teamwork and Collaboration

MS Office

Data Entry

Self-Motivated

Teambuilding

Good Telephone Etiquette

Planning and Coordination

Cultural Awareness

Internships

  • Embedded in C at manfree technologies
  • July 2021-December 2021

Timeline

GAM - HCL
10.2022 - Current
Service Desk - HCL
03.2022 - 08.2022
CEOA Higher secondary school - Higher secondary and secondary Education,
PSNA CET - Bachelor of Engineering, Electronics and Communication
SURYA PRAKASH AGAM AGENT IN HCL