Surya S
Chennai
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
Specialist in Credit Portfolio Management
DBS
Chennai
09.2021 - Current
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Managed SME credit Portfolio with MIS on monthly basis.
- Monitoring and tracking delinquent accounts.
- Proficiency in using banking software or CRM systems for tracking and managing SMA accounts.
- Generating reports and presenting findings to senior management or relevant stakeholders.
- Successfully identifying and addressing potential risks before they materialized into significant losses.
- Collecting and analyzing data on key performance indicators (KPIs) related to throughput.
Assistant Manager in Credit Department
Lakshmi Vilas Bank
Chennai
05.2016 - 08.2021
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Education
MBA - Finance
Madras University
Chennai04.2013
Bachelor of Commerce - Commerce
Madras Christian College
Chennai, India04.2011
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Data Analysis
Timeline
Specialist in Credit Portfolio Management
DBS
09.2021 - Current
Assistant Manager in Credit Department
Lakshmi Vilas Bank
05.2016 - 08.2021
MBA - Finance
Madras University
Bachelor of Commerce - Commerce
Madras Christian College