Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Derks

Johnson City

Summary

Skilled in evaluating and executing policies within grant-funded initiatives, driving program success. Strong command of Microsoft Office and Excel, facilitating data analysis and reporting. Proven track record of effective multi-tasking and time management in fast-paced environments.

Overview

27
27
years of professional experience

Work History

Data Integrity Coordinator

East Tennessee State University
07.2022 - Current
  • In the context of Tennessee’s Families First program, working with eligible customers to provide additional and ongoing support services to address barriers to employment and education. Ensure consistency with DHS and EBMS system. Communicate with Tennessee Department of Human Services TCM case managers, TANF participants, and support service community vendors to ensure that support is made available, scheduled, and provided. Support services include automotive repair, dental and vision services, transportation and various other supports.

Career Coach

East Tennessee State University
11.2007 - 07.2022
  • Managed case supervision for Families First participants, facilitating comprehensive support services.
    Coordinated scheduling and monitoring of education and employment activities for optimal client engagement.
    Assessed client skills to match with appropriate job placements effectively.
    Recorded and tracked client progress on employment and retention objectives.
    Addressed employment barriers by connecting clients with local community resources.

Customer Interaction Review Specialist

East Tennessee State University
04.1998 - 10.2007
  • Conducted comprehensive reviews of Department of Human Services electronic records for policy compliance.
    Provided expert guidance to clients regarding Families First program requirements.
    Collaborated with case managers as a liaison to improve client interactions.
    Documented precise case outcomes to uphold accountability standards.

Education

Bachelor of Science -

East Tennessee State University
Johnson City, TN
12-1997

Skills

  • Microsoft Office Suite
  • Case management
  • Compliance monitoring
  • Effective communication
  • Time management
  • Data validation

Timeline

Data Integrity Coordinator

East Tennessee State University
07.2022 - Current

Career Coach

East Tennessee State University
11.2007 - 07.2022

Customer Interaction Review Specialist

East Tennessee State University
04.1998 - 10.2007

Bachelor of Science -

East Tennessee State University

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Susan Derks