Susan Johnson
Cleveland,TN
Summary
With over 10 years of diverse experience, successfully taking on multiple roles and demonstrating skills in team leadership, operations management, and quality control at Crystal Geyser. Expertise in training, implementing safety protocols, and maintaining thorough documentation, honed through military service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel Restaurant
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables (up to 8 people per group) simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Machine Operator
Crystal Geyser
04.2023 - 10.2024
- Supervised a small team, ensuring efficient operation and maintenance of production machinery
- Conducted thorough inspections of product quality, upholding stringent international standards
- Developed and maintained comprehensive documentation, including handbooks, manuals, and training materials
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Server/Waiter
Outback Steakhouse
09.2022 - 04.2023
- Managed high-volume table service by efficiently taking and delivering food and drink orders to ensure customer satisfaction
- Maintained attentive guest relations, routinely checking on diners to enhance the dining experience and address any service issues
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
General Laborer
Duracell
04.2021 - 06.2022
- Conducted comprehensive safety inspections of equipment to ensure operational standards and protocols were adhered to
- Maintained accurate records of product quality and volume to support inventory management and quality control processes
- Addressed and resolved mechanical malfunctions within the scope of expertise, contributing to the continuity of production operations
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Operated varied hand and power tools to complete repairs.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Performed general housekeeping and cleaning tasks daily.
- Cleaned and maintained tools, equipment and worksites.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Increased productivity with effective communication and collaboration among team members.
- Used variety of hand and power tools to complete tasks.
Radiation and Nuclear Specialist
U.S. Army Reserves
10.2013 - 10.2021
- Maintained comprehensive documentation and organizational systems for equipment management
- Conducted safety training and equipment usage sessions for military personnel
- Coordinated and executed training schedules for departmental activities
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Developed training programs for improving staff competency in nuclear operations.
- Facilitated training and development programs to enhance team capabilities.
- Developed and executed strategies to achieve project goals effectively.
Education
High School Diploma - General High School Curriculum
Bradley Central High School
Cleveland, TN05.2013
Skills
- Equipment maintenance
- Power tool operation
- Forklift operation
- Shipping and receiving
- Material handling
- General laborer
- Quality control
- Product inspection
- Exceptional customer service
- Safe food handling
- Positive attitude
- Team supervision
- Critical thinking
Certification
Hazardous Waste Operations & Emergency Response Training, Emergency Response
Additional Information
American Red cross cpr/aed certified
Serve safe certified
Languages
English
Native or Bilingual
American sign language
Elementary
Spanish
Elementary
Timeline
Server
Cracker Barrel Restaurant
11.2024 - Current
Machine Operator
Crystal Geyser
04.2023 - 10.2024
Server/Waiter
Outback Steakhouse
09.2022 - 04.2023
General Laborer
Duracell
04.2021 - 06.2022
Radiation and Nuclear Specialist
U.S. Army Reserves
10.2013 - 10.2021
Hazardous Waste Operations & Emergency Response Training, Emergency Response
High School Diploma - General High School Curriculum
Bradley Central High School
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