Susan Johnson
Maryville
Summary
Results-driven professional with extensive experience in healthcare leadership. Known for cultivating high-performing teams and fostering professional growth, while enhancing patient safety and satisfaction through collaborative initiatives and effective communication.
Overview
31
31
years of professional experience
Work History
Director, Organization Development & Learning
East Tennessee Children's Hospital/Dolly Parton Children's Hospital
Knoxville, TN
05.2018 - Current
- Developed and implemented policies to improve patient safety and satisfaction metrics.
- Collaborated with cross-functional teams to align healthcare practices with organizational goals.
- Mentored staff in best practices, fostering professional development and operational excellence.
- Serve as Hospital Liaison for Project SEARCH program-employment training program for individuals with disabilities.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Provided ancillary help during Covid in our clinics by performing covid, flu and strep tests to our pediatric population.
RN Staff Development Specialist
East Tennessee Children's Hospital/Dolly Parton Children's Hospital
Knoxville, TN
12.2005 - 05.2018
- Conducted clinical training for RNs, CNAs, graduate nurses and nonclinical staff.
- Served as Nurse Extern Coordinator by developing and implementing curriculum and skills training to nursing externs during their junior/senior year.
- BLS Coordinator/Instructor; certified all clinical staff in CPR.
- Floated as prn staff to ER fast track when needed.
- Implemented evidence-based nursing practices to enhance patient care quality and safety.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
RN, Critical Care
Parkwest Medical Center
Knoxville, TN
01.1997 - 12.2005
- Delivered comprehensive patient assessments in critical care settings to inform treatment plans.
- Collaborated with interdisciplinary teams to optimize patient outcomes and streamline care delivery.
- Administered advanced life support measures and monitored vital signs for critically ill patients.
- Mentored new nursing staff on critical care protocols and best practices to enhance team performance.
CNA
Blount Memorial Hospital Home Health
Maryville, TN
06.1995 - 01.1997
- Provided compassionate personal care to patients, ensuring comfort and dignity during daily activities.
- Assisted in monitoring vital signs and reported changes to healthcare team for timely interventions.
- Inspected bedding, clothing for signs of lice, bed bugs, fleas, etc.
Education
Master of Science - Human Resources Management
Bryan College
Dayton, TN05-2016
Associate of Science - Organizational Management
Tusculum College
Greeneville12-2012
Associate of Science - Registered Nurse
Walter's State Community College
Morristown, TN05-1999
Skills
- Relationship building
- Verbal and written communication
- Teamwork and collaboration
- Working with individuals with intellectual and physical disabilities
- Certified in Crucial Conversations
- Proficient in microsoft suite
Timeline
Director, Organization Development & Learning
East Tennessee Children's Hospital/Dolly Parton Children's Hospital
05.2018 - Current
RN Staff Development Specialist
East Tennessee Children's Hospital/Dolly Parton Children's Hospital
12.2005 - 05.2018
RN, Critical Care
Parkwest Medical Center
01.1997 - 12.2005
CNA
Blount Memorial Hospital Home Health
06.1995 - 01.1997
Master of Science - Human Resources Management
Bryan College
Associate of Science - Organizational Management
Tusculum College
Associate of Science - Registered Nurse
Walter's State Community College