Susana Ayala
Collierville
Summary
Resourceful Assistant Manager known for high productivity, strong work ethic, and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, multitasking, and time management, ensuring smooth operations and positive team dynamics.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Assistant Manager
Collierville Slim Chickens
Collierville
04.2023 - Current
- Assisted in managing daily operations and team activities.
- Resolved customer inquiries and complaints with professionalism and care.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Byhalia High School
Byhalia, MSSkills
- Operations management
- Customer relationship management
- Team leadership
- Time management
- Safety compliance
- Effective communication
- Team motivation
- Staff management
- Task delegation
- Multitasking and organization
- Customer service
Accomplishments
- promoted to assistant manager - first year working at slim chickens
Affiliations
- painting
- writing
References
References available upon request.
Timeline
Assistant Manager
Collierville Slim Chickens
04.2023 - Current
Byhalia High School