Susannah Browder

• Provided high-quality customer service, ensuring accuracy and clear communication with customers
• Facilitated daily operations through teamwork, efficient cash handling, and effective execution of opening/closing procedures
• Delivered exceptional customer service in a fast-paced dining environment.
• Collaborated with kitchen staff to ensure timely food delivery.
• Managed customer orders using point-of-sale systems efficiently.

• Supervised staff operations to ensure smooth, high-volume service delivery
• Managed opening/closing procedures and provided customer support
• Supervised dining area to ensure exceptional customer service and satisfaction.
• Trained new servers on menu items and service standards to enhance team performance.
• Coordinated food and beverage orders with kitchen staff for timely delivery to guests.

Alpha Delta Pi Sorority – Digital Marketing Specialist / Philanthropy Support

• Managed TikTok, Instagram, and Facebook content to support recruitment, philanthropy, and campus engagement
• Created graphics, captions, and short-form content to effectively promote events and increase visibility of organizational initiatives
• Coordinated fundraising initiatives, including benefit events and silent auctions for Ronald McDonald House Charities, enhancing community support and engagement
• Assisted with event planning, donor outreach, and promotion to boost participation and fundraising success for philanthropic efforts

• Answered phones and scheduled appointments to facilitate student and visitor support
• University Advisement Center
• Greeted and assisted visitors with inquiries and directions.
• Managed incoming calls and routed them to appropriate departments.
• Scheduled appointments for faculty and staff, ensuring efficient time management.