Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susie Moss

Cleveland

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Buff City Soap
08.2022 - Current
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.
  • Trained and mentored new employees on product knowledge and customer service protocols.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Enhanced customer experience by resolving issues promptly and maintaining product displays.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Customer Experience Manager

Five Below
04.2020 - 06.2022
  • Developed and implemented customer feedback processes to enhance service delivery.
  • Analyzed customer interaction data to identify trends and improve satisfaction scores.
  • Collaborated with cross-functional teams to design training programs for frontline staff.
  • Managed resolution of complex customer issues, ensuring timely responses and solutions.

Education

High School Diploma -

Walhalla High School
Walhalla, SC
05-2000

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Time management
  • Staff management
  • Employee scheduling

Timeline

Assistant Manager

Buff City Soap
08.2022 - Current

Customer Experience Manager

Five Below
04.2020 - 06.2022

High School Diploma -

Walhalla High School
Susie Moss