Susie Moss
Cleveland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Buff City Soap
08.2022 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new employees on product knowledge and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enhanced customer experience by resolving issues promptly and maintaining product displays.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Experience Manager
Five Below
04.2020 - 06.2022
- Developed and implemented customer feedback processes to enhance service delivery.
- Analyzed customer interaction data to identify trends and improve satisfaction scores.
- Collaborated with cross-functional teams to design training programs for frontline staff.
- Managed resolution of complex customer issues, ensuring timely responses and solutions.
Education
High School Diploma -
Walhalla High School
Walhalla, SC05-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Time management
- Staff management
- Employee scheduling
Timeline
Assistant Manager
Buff City Soap
08.2022 - Current
Customer Experience Manager
Five Below
04.2020 - 06.2022
High School Diploma -
Walhalla High School