Suzette Roberson

Vanderbilt University

Nashville

08.1994 - Current

Managed cash register and balanced cash drawer at shift end.
Assisted customers with product inquiries and resolved issues promptly.
Collaborated with team members to ensure smooth store operations.
Educated customers on promotions and loyalty programs effectively.
Maintained cleanliness and organization of checkout area and displays.
Trained new cashiers on procedures and customer service standards.
Accepted cash and credit card payments, issued receipts and provided change.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Stocked shelves with merchandise when needed.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Answered customer questions and provided store information.
Learned roles of other departments to provide coverage and keep store operational.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Processed returns and exchanges of merchandise in accordance with store policies.
Processed sales transactions to prevent long customer wait times.
Answered customer inquiries regarding store policies and procedures.

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Summary