S.V. BHAGYALAKSHMI
System Executive
Chennai
Summary
Successful Executive with over 6+ years of experience as System executive, Insurance, Supply chain management and demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
System Executive
Air India
11.2017 - 12.2018
- Streamlined workflows for increased efficiency across multiple departments through process improvements.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with back-office team members to facilitate seamless business execution.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Identified trends and assessed opportunities to improve processes and execution.
- Prepared and drafted new policies to benefit company in meeting objectives.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Established and implemented departmental policies, goals and objectives.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
BACK OFFICE CUSTOMER SUPPORT EXECUTIVE
SKI RETAIL CAPITAL LIMITED (SHRIRAM GROUP OF COMPANIES)
06.2010 - 11.2012
- Management of motor Insurance policies: Issuing motor policies
- We had tie-up with numerous leading insurance companies (TATA-AIG, BAJAJ ALLIANZ, SGI etc) and issued the policies for customer beneficiary
- Record Management; Customer details will be tracked and maintained in spreadsheets for official reference
- Customer Satisfaction: Greeted the customers, answered the telephonic calls, provided insurance and tracked the same in the computer.
FRONT OFFICE EXECUTIVE
SUNDARAM INDUSTRIES LIMITED (TVS)
8 2008 - 12.2009
- Communicated in an effective manner to address the queries of the customers
- Efficient management of Office records
- Clerical/administrative tasks such as filing,photocopying,faxing,distributing documents and faxes, dispatching Answer and route high volume of calls.
Education
Bachelor of Arts - Computer Application
Gobi Arts
Gobichettipalayam 04.2001 - 04.2008
No Degree - 12th Std Higher Secondary
CKK Matric Higher Secondary
Gobichettipalayam, India 04.2001 - 04.2005
No Degree - 10th Std Matric
CKK Matric Hr Sec School
Gobichettipalayam, India 04.2001 - 04.2003
Skills
Team Player
undefinedAccomplishments
- Participated in National level Paper Presentation about Recent trends in banking and Insurance in 2007-2008 conducted by Bharathiar University, Coimbatore.
- Participated in all departmental activities intra–paper presentations, Group discussions Quiz Programmers conducted by our college in U.G.Level.
- Earned appreciations and laurels from customers.
Personal Information
- Age: 26 Years
- Father's Name: S.N.Venkatraman
- Date of Birth: 02/13/88
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above information given by me is true and correct to the best of my knowledge and belief.
Timeline
System Executive
Air India
11.2017 - 12.2018
BACK OFFICE CUSTOMER SUPPORT EXECUTIVE
SKI RETAIL CAPITAL LIMITED (SHRIRAM GROUP OF COMPANIES)
06.2010 - 11.2012
Bachelor of Arts - Computer Application
Gobi Arts
04.2001 - 04.2008
No Degree - 12th Std Higher Secondary
CKK Matric Higher Secondary
04.2001 - 04.2005
No Degree - 10th Std Matric
CKK Matric Hr Sec School
04.2001 - 04.2003
FRONT OFFICE EXECUTIVE
SUNDARAM INDUSTRIES LIMITED (TVS)
8 2008 - 12.2009
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