Swaminathan Veerasamy

Knowledgeable Incident Manager drives effective problem solving and decision-making. Enthusiastic professional with background in analytics, troubleshooting and leading effective resolution teams.

Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with 11+ years of successfully handling high priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations.

• Recognized by General Manager of TPG Telecom for excellent support in managing and driving the site outages towards restoration caused by Severe Thunder Storm in QLD state in Australia.
• Appreciated by Nokia Operations Manager (TPG) for extended support during business requirements.

• Operationally responsible for Critical Incident Management on 24 x 7 on call rotation basis.
• Manages and coordinates activities across all technology domains and 3rd parties during critical incidents including ensuring correct resources have been allocated to the incident.
• Establish and manage technical conference and provide input to the management bridge.
• Ensure accurate and timely communications to internal and approved external stakeholders including management.
• Minimizes impact of incidents or events on customer experience. Ensures end to end support, coordination and control of Incidents.
• Ensuring a consistent method of Incident logging is practiced and ensure Post Incident Report (PIR) is delivered with details of incident and corrective actions.
• Act as a single point of contact for the customer and the business during critical incident.
• Incident Manager Team management, including coaching, mentoring and HR activities.
• Support Service Level Management with continual improvements activities towards the incident management process.

Operating Tools Handled 

• Nokia – Nokia BTS Manager
• Huawei – M2000/U2000
• ITSM Ticketing tool

Office Package: 

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Express. Familiar with MS Office Power Bi.

• Passport Number: L 4331046
• Passport Date Of Issue: 10/17/13
• Passport Place Of Issue: Chennai
• Passport Expiry Date: 10/16/23
• Father's Name: Mr. T.Veerasamy
• Mother's Name: Smt. V.Amutha
• Marital Status: Married

Diploma in Audio & Video Technology. Knowledge in photoshop & photography.

Sri Venkatachalapathy Polytechnic College. Project Title: IVRS based Industrial Control. The core intension of the project “IVRS based Industrial Control.” is to control the electrical devices which are located far away from the control room. (Unmanned Location)

ITIL V3 & ITIL V4

I hereby confirm that the above information furnished is true to the best of my knowledge.