SWATHI E
Coimbatore
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
Audi Service Coimbatore
Coimbatore
01.2019 - Current
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Managed customer service effectiveness by monitoring performance and assessing metrics. Devised recommendations to streamline and simplify customer support system and improve response time.
- Effective liaison between customers and internal departments. Investigated and resolved accounting, service and delivery concerns.
- Entered Appointments in computer database system Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided ongoing guest service. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
HR Recruiter
Kotak Mahindra Bank
Coimbatore
01.2018 - 01.2019
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Developed recruiting strategies to identify qualified candidates and build network .
- Completed human resource operational requirements by scheduling and assigning employees
Education
Diploma of CS -
Shanmuga polytechnic College
Secondary school leaving Certificate (SSLC) -
RSK Higher Secondary School
Bachelor of Engineering -
M. A. M College of Engineering
Skills
- Professional telephone demeanor
- Strong analytical and people managing skills
- Presentation skills
- Excellent Organization and Prioritization skills
- Ability to take sound decisions
- Training and Mentoring
- Customer Service
Certification
Diploma in Hardware
Personal Information
- Father's Name: T. Elango
- Mother's Name: E. Vijayalakshmi
- Date of Birth: 03/20/95
- Gender: Female
- Nationality: Indian
Extracurricular Activities
Member of organizing committee of NCC Conduct and won prizes in various sports meet in schools and college I have been student coordinator in college symposium Won prizes in basket ball for state level
Hobbies and Interests
- Embroidering
- Glass painting
Disclaimer
I hereby declare that all the details given above are true and best of my knowledge and belief.
Accomplishments
- Best employee in Audi service
- Audi Rennen 2.0 contest winner for 2 years
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Customer Relationship Manager
Audi Service Coimbatore
01.2019 - Current
HR Recruiter
Kotak Mahindra Bank
01.2018 - 01.2019
Diploma of CS -
Shanmuga polytechnic College
Secondary school leaving Certificate (SSLC) -
RSK Higher Secondary School
Bachelor of Engineering -
M. A. M College of Engineering
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