Sydnee Little
Columbia,TN
Summary
Dedicated and reliable professional returning to the workforce after a period as a stay-at-home parent, during which I developed strong organizational, time-management, communication, and problem-solving skills. Eager to apply these abilities in a professional setting. I have experience as a Preschool Teacher's Assistant at Franklin United Methodist Church Preschool skilled in age-appropriate activities and positive reinforcement. Proven ability to train new employees and ensure health and safety standards, fostering a nurturing environment for children and enhancing team performance. As a worker in the customer service industry I became experienced in building compassionate communication, teamwork, and critical thinking. While working on medical claims I was able to work on the insurance side of the medical industry and build knowledge to help patients navigate any troubleshooting they may need with their coverage.
Overview
12
12
years of professional experience
Work History
Preschool Teacher's Assistant
Franklin United Methodist Church Preschool
08.2017 - 08.2019
- Assisted lead teacher in daily classroom activities and lesson implementation.
- Supported individualized learning plans to enhance student engagement and development.
- Worked with children aged 1-5 years
- Facilitated small group activities, encouraging social skills and teamwork among children.
- Implemented behavioral management strategies to promote positive interactions and discipline.
- Promoted language development among students using interactive storytelling techniques.
- Contributed to curriculum development by suggesting innovative teaching methods and resources.
Claims Representative
Community Health Systems, CHS
03.2015 - 12.2015
- Trained new staff on claims procedures and system functionalities, fostering a knowledgeable team environment.
- Conducted in-depth investigations on complex claims, utilizing analytical skills to determine valid outcomes.
- Implemented process improvements that reduced claim resolution times and enhanced customer satisfaction ratings.
- Led initiatives to optimize data entry practices, significantly improving the accuracy of claims information recorded.
- Worked on systems such as Epic, Meditech, HMS, and DAR
- Managed hundreds of patients claims
Claims Representative
ARX
01.2014 - 03.2015
- Processed and adjudicated claims efficiently, ensuring compliance with company policies and regulations.
- Reviewed claim documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Collaborated with cross-functional teams to streamline claims processing workflows, enhancing overall efficiency.
- Collaborated with insurance company's on handling claims efficiently.
- Worked on systems like Meditech and HMS
- Managed hundreds of patients claims
Server/Certified Trainer
Drake's
08.2011 - 08.2013
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Trained new servers on menu items, service standards, and operational procedures.
- Addressed customer inquiries and resolved issues promptly to ensure positive experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Certified Server Trainer
Cracker Barrel
03.2008 - 08.2011
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Managed multiple tables efficiently while maintaining a positive guest experience.
- Resolved guest complaints promptly to enhance overall satisfaction and loyalty.
- Mentored junior staff to improve service quality and operational efficiency.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Food Service Worker
Blue Coast Burrito
07.2007 - 12.2007
- Prepared and served food items in accordance with health and safety regulations.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Collaborated with team members to optimize workflow and improve customer satisfaction.
- Resolved customer inquiries and complaints promptly, enhancing dining experience.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Associate of Applied Science - Nursing
Volunteer State Community College
Gallatin, TN05-2026
High School Diploma -
Independence Highschool
Thompson Station, TN05-2009
Skills
-Multitasking in fast paced environments
-Interdisciplinary collaboration
-Prioritization and time management
-Empathy and compassion
Timeline
Preschool Teacher's Assistant
Franklin United Methodist Church Preschool
08.2017 - 08.2019
Claims Representative
Community Health Systems, CHS
03.2015 - 12.2015
Claims Representative
ARX
01.2014 - 03.2015
Server/Certified Trainer
Drake's
08.2011 - 08.2013
Server/Certified Server Trainer
Cracker Barrel
03.2008 - 08.2011
Food Service Worker
Blue Coast Burrito
07.2007 - 12.2007
Associate of Applied Science - Nursing
Volunteer State Community College
High School Diploma -
Independence Highschool