Sydney Bjornstad
Knoxville
Summary
Proven multitasker and customer service expert, adept at creating seamless guest experiences at Conners Steak and Seafood of Knoxville. Skilled in conflict resolution and complex problem-solving, I excel in high-pressure environments, ensuring guest satisfaction and safety. My proactive approach and ability to learn quickly have consistently enhanced operational efficiency and guest service standards.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Conners Steak and Seafood of Knoxville
07.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Lifeguard
Gulf Park Recreation Association
04.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
Education
No Degree - General Studies
Walter State Community College
500 S Davy Crockett Pkwy, Morristown, TN 3781305.2025
High School Diploma -
Hardin Valley Academy
11345 Hardin Valley Rd, Knoxville, TN 3793205.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Complex Problem-Solving
- Assertiveness
- Coordinating tasks
- Judgment and Decision Making
- High-volume dining
- Price memorization
- Food Running
Collegiate Athlete
Outside of academics, my time consists of volleyball; We practice every day and have games on Tuesdays, Thursdays, Fridays, and Saturdays. My weekday games are at 6:30 and the weekend games vary depending on the location we are playing at.
Timeline
Restaurant Hostess
Conners Steak and Seafood of Knoxville
07.2022 - Current
Lifeguard
Gulf Park Recreation Association
04.2022 - 08.2022
No Degree - General Studies
Walter State Community College
High School Diploma -
Hardin Valley Academy
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