Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Sydney Byrd

Customer Service Representative
Kingsport,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Customer Service Representative

Advanced Call Center Technologies, LLC
Johnson City, TN
11.2020 - 07.2023
  • Working with ATT contract, retention/ loyalty department.
  • Give adjustments or credits to bills that were charged in error or as a courtesy.
  • Upgrading or 'right-sizing' television packages to better fit the customer.
  • Notated of any changes to the customers' account.
  • Make outbound calls if the call is dropped or loses connection.
  • Educate customers on why their bill is what it is.
  • Add promotional pricing to qualifying customers' accounts.
  • Educate customers on products and services.
  • Schedule disconnects or cancels to services or products.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Credit Card Customer Service

Teleperformance
Kingsport, TN
02.2022 - 03.2022
  • Provided assistance to clients
  • Answered phone and assisted customers with changes
  • Explained products and benefits
  • Confirmed payments, refunds, etc.
  • Provided excellent technical support
  • Maintained up-to-date knowledge of customer accounts
  • Scheduled reservations for customers
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

Account Associate

VXI Global Solutions
Kingsport, Tennessee
07.2021 - 11.2021
  • Compiling and reviewing financial information.
  • Preparing financial forms, documents, and reports.
  • Assisting with the preparation of budgets and financial statements.
  • Assisting with tax filings, accounts receivables, accounts payables, and payroll processing.
  • Complying with federal, state, and local legal regulations and requirements.
  • Maintaining records and filing systems.
  • Answering telephones and handling routing correspondence with clients.
  • Performing other duties as required.
  • Increased client satisfaction by effectively managing and resolving account issues.
  • Managed multiple client accounts, maintaining a high level of organization and attention to detail.
  • Developed strong relationships with clients through consistent communication and proactive problem-solving.
  • Managed a diverse portfolio of accounts, adapting strategies to meet unique client needs and objectives.
  • Implemented innovative account strategies, leading to increased revenue for both the company and clients.
  • Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
  • Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
  • Maintained up-to-date knowledge on industry trends and best practices, applying this information to improve client outcomes.
  • Contributed positively towards achieving departmental goals as well as individual targets by consistently meeting and exceeding clients'' expectations.

Education

Certificate - Medical Billing & Coding

Herzing University
Nashville, TN
01-2025

Diploma -

Lloyd C. Bird High School
Chesterfield, VA
01.2011 - 01.2012

Skills

  • Troubleshooting and support services

  • Food preparation expertise

  • Efficient typing speed

  • Proficient in computer applications

  • Experienced in creating publications with Microsoft Publisher

  • Proficient in CRM tools

  • Reception management

  • Experienced in QuickBooks software

  • Service-oriented communication skills

  • Proficient in organization techniques

  • Experienced with Mac OS

  • File system maintenance

  • Detail-oriented data management

  • Effective problem resolution

  • Engaged listening

  • Comprehensive understanding of products

Certification

Driver's License, 02/01/20, 02/01/28

Additional Information

Computer Proficiency, Data Entry, Telephone Answering, 12-Line System, Word Processing and Typing, 57 wpm typing speed, Filing, Hands-on experience in receiving, sorting and routing mail, Computer: Microsoft Word, Excel, Publisher, Outlook

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Credit Card Customer Service

Teleperformance
02.2022 - 03.2022

Account Associate

VXI Global Solutions
07.2021 - 11.2021

Customer Service Representative

Advanced Call Center Technologies, LLC
11.2020 - 07.2023

Diploma -

Lloyd C. Bird High School
01.2011 - 01.2012

Certificate - Medical Billing & Coding

Herzing University

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Sydney ByrdCustomer Service Representative