Sydney Hogan
Knoxville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs to provide solutions.
Possesses foundational understanding of sales strategies and CRM software, coupled with ability to quickly learn and apply advanced sales techniques. Aims to drive significant growth and positive client relationships.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Freshpoint
10.2023 - Current
- Advised customers on appropriate product selections based on their unique needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Utilized Salesforce to schedule weekly sales calls to maintain and grow my business
- Managed a large territory while still hitting my goal of opening 1-2 new quality accounts per month
- Maintained and opened CMU, LCC, and Street Cusotmers
Outside Sales Representative
Coverall of Eastern Tennessee
01.2023 - 10.2023
- Generated new leads through cold calling previous customers and new businesses through in person prospecting at least 30 businesses a day
- Ran appointments either set by myself or the inside sales representative
- Measured facilities for cleaning services, while telling the contact about Coverall and our services
- Utilized measurements for calculations in order to create a customized cleaning proposal and quote for services
- Hand delivered proposals to the customer, going through each section and benefit with them
- Worked closely with the operations team to advise on cleaning services
Food Server
Balter Beerworks
10.2022 - 01.2023
Food Server
The Duck Dive Restaurant & Bar
08.2018 - 09.2022
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Elevated customer satisfaction through follow-up and enthusiastic customer service
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Loan Officer
Aimloan.Com
02.2021 - 03.2022
- Top 20% of Sales Team in deal closing
- Initiated 50-100 calls a day which resulted in 20% of new loan deals
- Pre-qualified potential customers for new, equity and refinancing home loan products
- Successfully coordinated, analyzed, and presented loan packages to underwriter(s)
- Originated, processed, and closed customer loan proposals
- Provided recommendations in relation to loan approvals/denials
- Successfully provided strict confidentiality of client banking records and personal information
- Encompass software to reconcile and loan applicants' credit histories, corporate financial statements and other financial verification
- Full-Time
Front Desk Receptionist
Ledyard Inc.
01.2012 - 06.2014
- Administrative Support for the organizations
- Front Desk Receptionist and greet visitors as they arrive
- File Management for invoicing and other accounting needs
- Part-Time
Education
Bachelor of Science - Marketing
California State University
05.2019
Associate of Science - Business Administration
Cabrillo College
05-2016
Skills
- Self-Motivated
- Flexible and Adaptable
- Organization and Time Management
- Attention to Detail
- Successfully Multitask
- Persuasive communication
- CRM proficiency
- Consultative sales
- Objection handling
- Customer relationship management
Timeline
Sales Consultant
Freshpoint
10.2023 - Current
Outside Sales Representative
Coverall of Eastern Tennessee
01.2023 - 10.2023
Food Server
Balter Beerworks
10.2022 - 01.2023
Loan Officer
Aimloan.Com
02.2021 - 03.2022
Food Server
The Duck Dive Restaurant & Bar
08.2018 - 09.2022
Front Desk Receptionist
Ledyard Inc.
01.2012 - 06.2014
Bachelor of Science - Marketing
California State University
Associate of Science - Business Administration
Cabrillo College
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