Sydney Williams
Memphis,TN
Summary
Dynamic professional with extensive experience in healthcare, including roles at Methodist University Hospital and Accredo Specialty Pharmacy. Proven ability to enhance operational efficiency through meticulous attention to detail and effective workload prioritization. Skilled in laboratory safety protocols and client relationship building, consistently delivering exceptional service while ensuring compliance with industry regulations.
Experienced with evaluating claims for accuracy and compliance. Utilizes strong organizational skills and attention to detail to process claims efficiently. Track record of effectively communicating with clients and stakeholders to resolve claims disputes.
Overview
10
10
years of professional experience
Work History
Specimen Processor II
Methodist University Hospital
02.2023 - Current
- Followed safety protocols while handling hazardous materials.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
- Upheld rigorous standards of confidentiality when managing sensitive patient information and test data during daily tasks.
Eligibility Representative
Accredo Specialty Pharmacy
11.2019 - 01.2023
- Managed high-volume caseloads while maintaining strict adherence to privacy regulations and confidentiality protocols.
- Effectively managed competing priorities while maintaining a focus on providing exceptional customer service.
- Leveraged advanced knowledge of federal, state, and local guidelines to ensure compliance across all aspects of the eligibility process.
- Utilized data-driven decision-making strategies to make informed recommendations on complex cases.
- Trained new Eligibility Representatives on best practices, contributing to overall team efficiency and success.
Claims Representative
Nashville General Hospital at Meharry
08.2016 - 10.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
Accounting Clerk
FedEx
07.2015 - 07.2016
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Education
Bachelor of Arts - Business Administration
Tennessee State University
Nashville, TN05-2018
High School Diploma -
Douglass High School
Memphis, TN05-2013
Skills
- Laboratory safety protocols
- Gram staining
- Workload prioritization
- Clinical laboratory experience
- Client relationship building
- Healthcare industry
- Policy interpretation
- Microsoft office
- Insurance claims review
- Time management
- Invoice processing
- Clerical support
- Payment processing
Timeline
Specimen Processor II
Methodist University Hospital
02.2023 - Current
Eligibility Representative
Accredo Specialty Pharmacy
11.2019 - 01.2023
Claims Representative
Nashville General Hospital at Meharry
08.2016 - 10.2019
Accounting Clerk
FedEx
07.2015 - 07.2016
Bachelor of Arts - Business Administration
Tennessee State University
High School Diploma -
Douglass High School
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