SYED ASHIK ALI

• Provide 24/7 technical assistance to customers in the EMEA, APAC and American regions
• Provide remote support via phone, email, or chat, guiding customers through troubleshooting steps
• Assist with installation, configuration, and optimization of software applications, operating systems
• Stay updated on the latest technology trends, product features, and updates
• Participate in technical training programs to enhance skills and knowledge
• Provide technical training to customers when necessary

252Guiding clients through product features, and resolving technical challenges to ensure seamless customer experiences

• Skilled in handling high volumes of customer inquiries, using ticketing systems, and collaborating with cross-functional teams to improve product functionality and user satisfaction
• Possesses strong communication, problem-solving, and multitasking abilities, ensuring quick response times and effective issue resolution
• Committed to delivering high-quality service, fostering customer loyalty, and contributing to continuous product improvement through customer feedback
• Provide solutions to issues related to the connection of networks and platforms
• Stay updated on the latest technology trends, product features, and updates.
• Trained and provided coaching to 25 junior team members.

• Providing remote technical support via phone, email, or chat, guiding customers through problem resolution steps
• Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members.
• Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Increased productivity by automating repetitive tasks using scripting languages.
• Diagnosed and researched technical faults, escalating support issues when necessary.