Syed Ibrahim Badhusha
Chennai,TN
Summary
As an experienced travel agent In the Air Ticketing Industry, I have handled various documentation requirements for clients. My areas of focus have included assisting with visa applications, particularly for travel to Gulf countries. i have also helped clients with fresh and renewal passport applications as well as attestation of educational certificates. My role encompassed domestic and international ticket booking through major travel portals. I have strong skills in documentation handling, client services, and ticketing that would be an asset for any employer.
Overview
19
19
years of professional experience
Work History
Airline Ticket Agent
Self Employer
Chennai, TN
02.2005 - Current
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Increased repeat business by building rapport with customers and providing exceptional service.
- Educated customers on travel regulations and restrictions, preventing potential complications during their journey.
- Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.
- Kept current on airline policies and procedures to provide accurate information to passengers at all times.
- Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
Education
High School Diploma -
The Hindu Higher Secondary School
Chennai, India03.2002
Skills
- Professionalism and Courtesy
- Reservation Management
- Travel industry knowledge
- Ticketing software knowledge
- Booking issues
- Passport reviews
- Tour Package Creation
- Customer Service
- Travel bookings
- Multitasking Abilities
- Excellent Communication
Accomplishments
knowledge's in ticketing with Gallelio software
knowledge's in ticketing with Portal site
Languages
Tamil
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Declaration
I hereby declare that the information provided above is true to the best of my knowledge.
(Syed Ibrahim Badhusha)
Additional Information
DOB: 04-02-1984
Marital Status : Married
Permanent Address : #5B sarthy nagar extension,
Munikrishnan 9th street , Kolathur , Chennai -600099
Timeline
Airline Ticket Agent
Self Employer
02.2005 - Current
High School Diploma -
The Hindu Higher Secondary School
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