Symone Johnson
Jackson
Summary
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement. Exceptional social skills, communication abilities and customer service background. Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Planet Fitness
Jackson, TN
04.2019 - 06.2026
- Led daily operations, ensuring compliance with company standards and policies.
- Trained and mentored staff, enhancing team performance and service quality.
- Oversaw customer service efforts, resolving issues to ensure member satisfaction.
- Coordinated facility maintenance and cleanliness standards, promoting a welcoming environment.
- Analyzed financial reports to optimize budget allocation for operational improvements.
- Collaborated with management on strategic planning initiatives to enhance overall club performance.
Server
Buffalo Wild Wings
Jackson, TN
10.2025 - 04.2026
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed order accuracy and timeliness to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Housekeeper
Private Employers
Jackson, TN
03.2023 - 07.2023
- Maintained cleanliness and organization in residential spaces, ensuring high standards of hygiene.
- Conducted thorough inspections of facilities to ensure compliance with health regulations.
- Managed inventory of cleaning supplies, ensuring timely replenishment and cost-effectiveness.
- Developed customized cleaning plans based on client preferences and specific needs.
- Collaborated with clients to address feedback, improving overall service quality and responsiveness.
Server
Buffalo Wild Wings
Jackson, TN
09.2020 - 08.2021
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed order accuracy and timeliness to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Team Leader
Planet Fitness
Jackson, TN
04.2018 - 04.2019
- Led team to enhance member engagement through innovative fitness programs and activities.
- Optimized operational workflows, improving efficiency in daily gym operations and member services.
- Mentored staff on customer service techniques, fostering a positive team environment and culture.
- Implemented training programs for new employees, ensuring consistent adherence to company standards.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Front Desk Sales Associate
Planet Fitness
Jackson, TN
04.2016 - 04.2018
- Managed front desk operations, ensuring seamless member check-ins and registrations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of front desk area to uphold brand standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Jackson Central Merry Academy of Medical Technology
Jackson, TN05-2014
High School Diploma -
Central High School
Davenport, IASkills
- Staff management and development
- Inventory management
- Operations management
- Recruitment
- Scheduling
- Marketing initiatives
- Cash handling
- Strategic planning
- Payroll administration and timekeeping
- Sales tracking
- Food safety and sanitation
- Customer retention
- Housekeeping
- Customer service
- Teamwork and collaboration
- Decision-making
Timeline
Server
Buffalo Wild Wings
10.2025 - 04.2026
Housekeeper
Private Employers
03.2023 - 07.2023
Server
Buffalo Wild Wings
09.2020 - 08.2021
Assistant General Manager
Planet Fitness
04.2019 - 06.2026
Team Leader
Planet Fitness
04.2018 - 04.2019
Front Desk Sales Associate
Planet Fitness
04.2016 - 04.2018
High School Diploma -
Jackson Central Merry Academy of Medical Technology
High School Diploma -
Central High School