Syrine Reguez
Monastir,52
Summary
Dedicated and compassionate Registered Nurse offering excellent patient care quality and fostering trusting relationships prioritizing patient needs and daily assignments, with an experience in the customer service field bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills to help build long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Airbnb Customer Service Agent
Airbnb
04.2023 - 01.2024
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer calls and emails to answer questions about the needed services.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Collaborated with team members to develop innovative solutions for complex customer problems.
Technical Support Representative
Lenovo
01.2023 - 04.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Responded promptly to incoming sales leads and requests for technical support.
Customer Service Representative
Apple
08.2021 - 12.2022
- Sold Apple's products.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved tool and service issues such as, delivery/payment/technical ones to ensure customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
Technical Specialist
Orange Services
12.2020 - 08.2021
- Completed detailed analysis of system performance data and solved Fibre and ADSL internet issues on several devices.
- Identifying opportunities for performance enhancements through system analysis.
- Assisting customers with troubleshooting, diagnostics and quality control to streamline operations.
- Tracking customers cases after sending them technicians where the issue is located to ensure that the dysfunction is completely solved.
Marketing Specialist
Hyundai
06.2018 - 08.2018
- Calling professionals to help them meet with vendors and offer free test drives for Hyundai vehicles depending on their type of work.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
Education
High School Diploma -
UPSAT
Sousse, Tunisia10.2020
Bachelor of Science - Experimental Sciences
Said Boubaker Moknine
Moknine, Tunisia06.2016
Skills
- Outstanding communication skills
- Patient and Customer Education
- First aid and emergency response trained
- Ability to remain calm and focused in high pressure situations
- Emotional intelligence
- Teamwork and Collaboration
Languages
Arabic, English, French
Native language
Timeline
Airbnb Customer Service Agent
Airbnb
04.2023 - 01.2024
Technical Support Representative
Lenovo
01.2023 - 04.2023
Customer Service Representative
Apple
08.2021 - 12.2022
Technical Specialist
Orange Services
12.2020 - 08.2021
Marketing Specialist
Hyundai
06.2018 - 08.2018
High School Diploma -
UPSAT
Bachelor of Science - Experimental Sciences
Said Boubaker Moknine
Similar Profiles
Kevin Celso Araujo RomeroKevin Celso Araujo Romero
Airbnb Host at AirbnbAirbnb Host at Airbnb
Jake BowenJake Bowen
Community Engagement Manager - NEMEA at AirbnbCommunity Engagement Manager - NEMEA at Airbnb
Lucas WallaceLucas Wallace
Account Executive at AirbnbAccount Executive at Airbnb