T Hollerman
Murfreesboro
Summary
Results-driven Insurance Customer Service Representative with experience in managing inquiries, processing claims, and maintaining client records. Demonstrates strong communication, problem-solving, and relationship-building skills. Proven track record of enhancing customer satisfaction and supporting team objectives through attention to detail and organizational capabilities.
Overview
1
1
year of professional experience
Work History
Insurance Customer Service Representative
Jacobsen Group
Chicago
02.2026 - 03.2026
- Assisted customers with policy inquiries and claims processing.
- Guided clients through insurance products and coverage options.
- Documented customer interactions in the CRM system accurately.
- Educated customers on claim procedures and necessary documentation.
- Maintained up-to-date knowledge of insurance regulations and policies.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
Outside Sales Representative
Lincoln Heritage Life Insurance
Phoenix
02.2025 - 12.2025
- Built relationships with clients to understand their insurance needs.
- Conducted presentations to explain life insurance products and benefits.
- Managed customer inquiries and provided timely follow-up support.
- Utilized CRM software to track leads and customer interactions.
- Attended networking events to expand professional connections and opportunities.
- Educated clients on policy options, coverage details, and application processes.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
Education
Some College (No Degree) - Accounting And Finance
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Claims processing
- Customer support
- Customer education
- CRM management
- Insurance regulations
- Policy analysis
- Customer retention
- Client relationship building
- Follow-up communication
- Problem resolution
- Effective communication
- Attention to detail
- Relationship building
- Documentation accuracy
- Client education
- Organization
- Insurance terminology
- Complaint handling
- Insurance coverage limits
- Time management
- Client interviews
- Critical thinking
- Claim amount calculations
- Insurance plan verification
Timeline
Insurance Customer Service Representative
Jacobsen Group
02.2026 - 03.2026
Outside Sales Representative
Lincoln Heritage Life Insurance
02.2025 - 12.2025
Some College (No Degree) - Accounting And Finance
Ivy Tech Community College of Indiana