Tabatha Dellenbaugh
Midway
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management and eagerly communicates with staff to find a successful outcome geared for the patients needs.
Overview
13
13
years of professional experience
Work History
Optician Technician
DR D.E. Harmon Clinic
08.2024 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained safe, clean and organized environment to increase patient comfort.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Shipping Loader
Walmart Distribution Center
10.2020 - 08.2024
- Maintained clean work areas, promoting an organized and safe working environment for all employees.
- Proactively updated knowledge of industry best practices through ongoing professional development efforts.
- Collaborated with team members to achieve daily loading goals and maintain high-quality standards.
- Loaded shipments according to weight distribution guidelines, maximizing space utilization within transport vehicles.
- Adhered to company policies and procedures while consistently meeting deadlines for order fulfillment.
- Effectively communicated with supervisors regarding any concerns or potential obstacles affecting loading operations.
- Utilized various equipment such as pallet jacks, and hand trucks to efficiently load shipments onto trucks.
- Implemented safety measures during the loading process, minimizing workplace accidents and injuries.
Support Staff Member
Greene County Skills
11.2011 - 02.2021
- Communicated with clients on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures and services.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Assisted the individuals with daily routine care, mouth care, cooking to a planned meal guide using their abilities and doctor recommendations.
- Planned and assisted activities and outings based on the individuals interest with recommendation from their doctor.
Education
Associate of Science - Early Childhood Education
Walters State Community College
Morristown, TN05-2016
Skills
- Customer service
- Optical measurements
- Repairing glasses
- Computer skills
- Optical dispensing
- Adjusting eyewear
- Contact lens & care
- Eyeglass repair
- Quality control
- Optical orders
- Filed insurance claims on exams, spectacles and contacts
Timeline
Optician Technician
DR D.E. Harmon Clinic
08.2024 - Current
Shipping Loader
Walmart Distribution Center
10.2020 - 08.2024
Support Staff Member
Greene County Skills
11.2011 - 02.2021
Associate of Science - Early Childhood Education
Walters State Community College
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