Tabatha Smith
Knoxville
Summary
Dynamic and results-driven business leader with over 15 years of experience in leadership, strategic communication, and business development. Proven success as a small business owner and team mentor, specializing in cultivating high-performing teams, driving growth, and implementing scalable systems.
Passionate about education and dedicated to developing future leaders by combining real-world experience with academic theory. Seeking a college-level teaching position where I can empower students through practical insights, strong communication, and a commitment to lifelong learning.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Agent/Owner
Tabatha Smith State Farm Agency
02.2014 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Conducted regular performance reviews with team members to identify areas for development.
- Leveraged CRM software to track client interactions and identify sales opportunities.
Agency Intern
State Farm Insurance
01.2013 - 02.2014
- Collaborated with the creative team to develop visually appealing and effective marketing materials for both print and digital campaigns.
- Worked on projects with real impact on clients.
- Contributed to the successful completion of client campaigns by collaborating with cross-functional teams on strategy development and execution.
- Supported budget management process by tracking expenses accurately thereby contributing towards efficient allocation of resources.
- Assisted with running entrepreneurial business model.
- Improved internal communication by organizing weekly team meetings and maintaining a centralized calendar for project updates.
- Gained product knowledge from internal and external partner sessions to support team.
Sales Associate
Cindy Doyle State Farm Agency
08.2006 - 01.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
DBA - Business
South College
Knoxville, TN12-2025
MBA - Business
Louisiana State University
Baton Rouge, LA12-2024
Bachelor of Science - Communication
University of Tennessee
Knoxville, TN12-2009
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Goal-oriented mindset
- Clear communication
- Relationship building
- Critical thinking
- Business development
- Stress management
- Leadership development
- Sales coaching
Accomplishments
Rotary- Paul Harris Fellow
Top 100 State Farm Agency Award
Ambassador Travel Qualifier
Honor Club Member
Certification
Property and Casualty Insurance License
Life and Health Insurance License
Series 6 and 65 Securities License
Mortgage Originator License
Timeline
Agent/Owner
Tabatha Smith State Farm Agency
02.2014 - Current
Agency Intern
State Farm Insurance
01.2013 - 02.2014
Sales Associate
Cindy Doyle State Farm Agency
08.2006 - 01.2014
DBA - Business
South College
MBA - Business
Louisiana State University
Bachelor of Science - Communication
University of Tennessee
Similar Profiles
Tabatha SmithTabatha Smith
OWNER/AGENT at Tabatha Smith State Farm AgencyOWNER/AGENT at Tabatha Smith State Farm Agency
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Emma CharlesEmma Charles
Sales and Marketing Intern at Parker Smith State FarmSales and Marketing Intern at Parker Smith State Farm