Tabetha Holley
Pulaski
Summary
Dynamic customer service professional with a proven track record at Bank of Frankewing, excelling in payment processing and customer relations. Skilled in training teams to enhance service quality, I implemented strategies that improved transaction efficiency, resulting in increased customer satisfaction and retention. Adept at critical thinking and active listening to resolve inquiries effectively.
Overview
11
11
years of professional experience
Work History
Part Time CSR
Bank of Frankewing
04.2018 - Current
Just started about a few months ago learning opening checking and savings accounts and printing debit cards
Head Bank Teller
Bank of Frankewing
04.2018 - Current
- Supervised daily operations of teller line, ensuring compliance with banking regulations.
- Trained and mentored new tellers in customer service and cash handling procedures.
- Implemented strategies to improve transaction efficiency and minimize errors.
- Resolved customer inquiries and disputes, enhancing overall satisfaction and retention.
Deli Manager
Reeves Drug Store
01.2015 - 04.2018
- Supervised daily deli operations to ensure compliance with food safety standards.
- Trained staff on proper food handling and customer service techniques.
- Managed inventory levels, including ordering and receiving supplies efficiently.
- Developed engaging product displays to enhance customer experience and drive sales.
Education
High School Diploma -
Giles County High School
Pulaski, TN08.2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Payment processing
Call center operations
Timeline
Part Time CSR
Bank of Frankewing
04.2018 - Current
Head Bank Teller
Bank of Frankewing
04.2018 - Current
Deli Manager
Reeves Drug Store
01.2015 - 04.2018
High School Diploma -
Giles County High School