Tabitha Frazier-Easton
Nashville
Summary
Well-qualified Multifamily Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
Brookside Properties
Nashville
11.2021 - Current
- Collect rent, prepare weekly reconciliation reports
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Prepare monthly variance reports
- Submit daily property invoices for payment with GL coding.
- Developed and implemented marketing strategies to increase occupancy rates.
Property Manager of South East Region
Urban Housing Solutions
Nashville
06.2020 - 11.2021
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Administered operations to handle needs of more than 200 tenants across 218 property units.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Housing Compliance
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Account Manager/Recruiter
Coast Personnel Services
Nashville
02.2017 - 06.2020
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Organized new employee orientation schedules for new hires.
Assist Property Manager/Tax Credit
First Cumberland Properties
Nashville
10.2018 - 03.2020
- Prepare Annual Recertification for Tax/Home units
- My complex consist of 262 units, it is a layered property
- Monthly unit inspection for renewing residents
- Kept properties in compliance with local, state and federal regulations.
- Escalated major issues to property manager for immediate remediation.
- Prepare resident invoices
- Take emergency calls after hours responsible for a staff of four individuals, leasing Agent, maintenance supervisor, A and B Techs
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Work With Metro Summer lunch program for our children on the property.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Manager/Leasing Specialist/Tax Credit
Freeman Webb Company
Nashville
04.2016 - 09.2018
- Interview tenants for affordable housing
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Calculate income
- Schedule appointments/Answer phones
- Prepare recertification packages
- Verify all subsidized income SSI, SSA, Pension, Employment
- Prepare leases for affordable tenants
- Tax credit/Sec 8
- Collect monies and post, prepare bank deposit
- Daily work orders for residents
- Monthly Leasing
- Updating availability report
- Process applications for move-in approval
- Preparing Leasing packages and leases for move-in's
Certified Occupancy Specialist
East Lake Management
Nashville
12.2011 - 03.2016
- Interview tenants for subsidized, and Market 381 units
- Completed annual rent calculations using housing database software.
- Prepare recertification packages/Market renewals
- Verify all subsidized income SSI, SSA, Pension, Employment
- Prepare leases for subsidized and market tenants
- Knowledge in HUD/Sec 8.202/162,202 w/o additional subsidy
- Monitor renewals
- Distribute and follow-up on renewal notices
Education
Jones Metropolitan Business School
Chicago, ILSkills
- Fair Housing Regulations
- Yardi
- Entrata
- OneSite
- Google Docs
- Property Boss
- MS Outlook
- MS Excel
- Accounts Payable
- Accounts Receivable
- Human Resources
- Payroll
- Budgeting
- Multi-Family Property Management
- Staff Management
- Project Management
- Tenant and Eviction Laws
- Rehab
Affiliations
Order of Eastern Star
Certification
- Tax Credit Specialist
- Housing Credit Certified Professional
- Customer Occupancy Specialist
Timeline
Property Manager
Brookside Properties
11.2021 - Current
Property Manager of South East Region
Urban Housing Solutions
06.2020 - 11.2021
Assist Property Manager/Tax Credit
First Cumberland Properties
10.2018 - 03.2020
Account Manager/Recruiter
Coast Personnel Services
02.2017 - 06.2020
Assistant Manager/Leasing Specialist/Tax Credit
Freeman Webb Company
04.2016 - 09.2018
Certified Occupancy Specialist
East Lake Management
12.2011 - 03.2016
Jones Metropolitan Business School