Tabitha Gattis
Signal Mountain
Summary
Experienced professional with a proven track record in conducting thorough investigations. Possesses strong research and analysis abilities. Seeking new opportunities to advance the career and contribute to the success of a dynamic organization.
Overview
12
12
years of professional experience
Work History
Emergency Operations Center Operator
Security Solutions of America
07.2023 - Current
- Monitor camera feed for North American Volkswagen sites
- Executed thorough investigation on multiple data assignments.
- Dispatch emergency traffic
- Coordinated emergency response procedures effectively in the event of equipment failures or other disruptions to ensure minimal impact on operations.
Commercial Insurance Service Account Manager
RSS Insurance
09.2024 - 03.2025
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Prepared thorough proposals that effectively communicated policy features, benefits, and pricing information to potential clients.
- Collaborated with underwriters to negotiate competitive rates for clients, ensuring optimal coverage at the best price.
Licensed Insurance Agent
AAA Auto Club Group
06.2022 - 05.2024
- Active Tennessee and Georgia Health, Life, Property, and Casualty License
- Maintained extensive knowledge of AAA products and services to provide top-notch expertise to customers
- Determined clients' particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments
- Contacted Salesforces internet leads to quote auto, home, and life insurance, set appointments, and close the sale
Customer Service Supervisor/Dispatcher
Hiller Plumbing, Heating, Cooling, Electrical
01.2019 - 05.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Coached employees through day-to-day work and complex problems
- Facilitated effective problem-solving for customer concerns through efficient communication with service associates.
- Formulated standard operating procedures and implemented escalation policies for the support team.
- Addressed more than 100 customer queries on a daily basis.
Field Transportation Supervisor
Amazon Fulfillment Center
07.2013 - 01.2018
- Perform leadership functions for yard team, including regular 1:1 coaching and development sessions and directing team as needed during workday
- Coordinated daily with FC operations departments, transportation peers and carriers to ensure timely arrival and departure of trailers.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment.
Education
Bachelor of Science - Business Finance
Purdue Global University
Skills
- SalesForce
- WorkDay
- Point of Contact (POC)
- MS Office
- Personal and Commercial Lines Insurance
- Epic Applied System
- Customer Account Management
- Data Entry and Maintenance
- Staff Training
- Call Volume and Quality Metrics
Timeline
Commercial Insurance Service Account Manager
RSS Insurance
09.2024 - 03.2025
Emergency Operations Center Operator
Security Solutions of America
07.2023 - Current
Licensed Insurance Agent
AAA Auto Club Group
06.2022 - 05.2024
Customer Service Supervisor/Dispatcher
Hiller Plumbing, Heating, Cooling, Electrical
01.2019 - 05.2022
Field Transportation Supervisor
Amazon Fulfillment Center
07.2013 - 01.2018
Bachelor of Science - Business Finance
Purdue Global University
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