Tabitha Gattis
Signal Mountain
Summary
Experienced professional with a proven track record in conducting thorough investigations. Possesses strong research and analysis abilities. Seeking new opportunities to advance the career and contribute to the success of a dynamic organization.
Overview
12
12
years of professional experience
Work History
Emergency Operations Center Operator
Security Solutions of America
Chattanooga, TN, USA
07.2023 - Current
- Monitor camera feed for North American Volkswagen sites
- Executed thorough investigation on multiple data assignments.
- Dispatch emergency traffic
- Coordinated emergency response procedures effectively in the event of equipment failures or other disruptions to ensure minimal impact on operations.
Commercial Insurance Service Account Manager
RSS Insurance
Chattanooga, TN, USA
09.2024 - 03.2025
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Prepared thorough proposals that effectively communicated policy features, benefits, and pricing information to potential clients.
- Collaborated with underwriters to negotiate competitive rates for clients, ensuring optimal coverage at the best price.
Licensed Insurance Agent
AAA Auto Club Group
Chattanooga, TN, USA
06.2022 - 05.2024
- Active Tennessee and Georgia Health, Life, Property, and Casualty License
- Maintained extensive knowledge of AAA products and services to provide top-notch expertise to customers
- Determined clients' particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments
- Contacted Salesforces internet leads to quote auto, home, and life insurance, set appointments, and close the sale
Customer Service Supervisor/Dispatcher
Hiller Plumbing, Heating, Cooling, Electrical
Nashville, TN, USA
01.2019 - 05.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Coached employees through day-to-day work and complex problems
- Facilitated effective problem-solving for customer concerns through efficient communication with service associates.
- Formulated standard operating procedures and implemented escalation policies for the support team.
- Addressed more than 100 customer queries on a daily basis.
Field Transportation Supervisor
Amazon Fulfillment Center
Monee, IL, USA
07.2013 - 01.2018
- Perform leadership functions for yard team, including regular 1:1 coaching and development sessions and directing team as needed during workday
- Coordinated daily with FC operations departments, transportation peers and carriers to ensure timely arrival and departure of trailers.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment.
Education
Bachelor of Science - Business Finance
Purdue Global University
Skills
- SalesForce
- WorkDay
- Point of Contact (POC)
- MS Office
- Personal and Commercial Lines Insurance
- Epic Applied System
- Customer Account Management
- Data Entry and Maintenance
- Staff Training
- Call Volume and Quality Metrics
Timeline
Commercial Insurance Service Account Manager
RSS Insurance
09.2024 - 03.2025
Emergency Operations Center Operator
Security Solutions of America
07.2023 - Current
Licensed Insurance Agent
AAA Auto Club Group
06.2022 - 05.2024
Customer Service Supervisor/Dispatcher
Hiller Plumbing, Heating, Cooling, Electrical
01.2019 - 05.2022
Field Transportation Supervisor
Amazon Fulfillment Center
07.2013 - 01.2018
Bachelor of Science - Business Finance
Purdue Global University