Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tabitha Hardin

Memphis,TN

Summary

Successful Customer service with 3+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Little Caesars
12.2023 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Stock Room Associate

Burlington
11.2023 - 12.2023
  • Provide immediate customer assistance for customers as defined in service definition
  • Work directly and indirectly with customers in evaluating their specific needs and providing the best retail experience
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
  • Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
  • Shelved new and returned inventory according to proper storage procedures.

Customer Service Assistor

Longhorn Steakhouse
03.2023 - 04.2023
  • Provides immediate customer assistance for customers as defined in service definition
  • Work directly and indirectly with customers in evaluating their specific needs and providing the best dining experience
  • Took accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed
  • Assist customers with ordering by answering menu questions or making recommendations upon request
  • Check in with diners to make sure they are enjoying their meals and correct any problem and/or complaints.

Customer Service Assistor

Texas Roadhouse
02.2021 - 07.2021
  • Provides immediate customer assistance for customers as defined in service definition
  • Work directly and indirectly with customers in evaluating their specific needs and providing the best dining experience
  • Took accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed
  • Assist customers with ordering by answering menu questions or making recommendations upon request
  • Check in with diners to make sure they are enjoying their meals and correct any problem and/or complaints.

Youth Summer Trainee

MPLOY
02.2021 - 07.2021
  • Youth Summer training program that is a locally funded initiative administered by MOYS that provides City of Memphis youth ages 14 to 22 with meaningful and rewarding summer experiences
  • The MPLOY Youth Summer Experience offers various career path options according to the participants’ strengths and interests, including soft skills training, entry-level positions, and internships
  • Some of the top employers in the Memphis area make this possible by agreeing to serve as Business Partners, offering structured job opportunities for youth for six weeks during the summer months.

Education

Associate of Science -

Southwest Tennessee Community College
Memphis, TN
05.2027

High School Diploma -

Whitehaven High School
Memphis, TN
05.2023

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Management
  • Retail Operations
  • Performance reviewing
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration

References

Available Upon Request

Timeline

Assistant Manager

Little Caesars
12.2023 - 07.2024

Stock Room Associate

Burlington
11.2023 - 12.2023

Customer Service Assistor

Longhorn Steakhouse
03.2023 - 04.2023

Customer Service Assistor

Texas Roadhouse
02.2021 - 07.2021

Youth Summer Trainee

MPLOY
02.2021 - 07.2021

Associate of Science -

Southwest Tennessee Community College

High School Diploma -

Whitehaven High School

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Tabitha Hardin