Offering strong foundation in organizational and communication skills, eager to learn and develop in dynamic environment. Brings understanding of project management methodologies and excels in coordinating tasks and managing timelines. Ready to use and develop problem-solving and teamwork skills in Assistant Program Manager role.
Overview
9
9
years of professional experience
Work History
Conventional Mortgage Underwriter
Citizens Bank
09.2020 - 11.2022
Company Overview: remote position
Cultivated positive relationships with third-party vendors such as appraisers and title companies to facilitate smooth transactions for clients.
Coordinated with team members to address and resolve complex underwriting scenarios, fostering a collaborative work environment.
Leveraged strong analytical skills to identify potential red flags within applicants'' financial profiles, mitigating risk for the organization.
Managed a pipeline of loan applications, prioritizing tasks effectively to meet deadlines and maintain productivity levels.
Reduced risk exposure by conducting thorough credit analysis and documentation reviews.
Maintained up-to-date knowledge of industry regulations and guidelines, ensuring compliance in all underwriting decisions.
Contributed to overall team success by consistently meeting or exceeding monthly production goals.
Continuously sought out opportunities for professional development, staying current with industry best practices and enhancing overall job performance.
Provided exceptional customer service, addressing inquiries from applicants and resolving issues promptly.
Underwriter Assistant
Citizens Bank
03.2020 - 09.2020
Company Overview: remote position
Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
Made approval and denial recommendations by determining accurate risk levels.
Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
Inventory Manager
Oliver Travel Trailers
01.2017 - 03.2020
Created and updated regular inventory reports and records.
Maintained sufficient inventory levels to meet customer demands at all times.
Analyzed inventory data to identify and address stock discrepancies.
Participated in regular cycle counts to confirm accuracy of inventory records.
Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
Developed and implemented policies and procedures for inventory management.
Coordinated with suppliers to guarantee timely delivery of inventory and materials.
Built and nurtured positive working relationships with vendors and suppliers.
Section Leader
Oliver Fiberglass Products
08.2015 - 01.2017
Mentored junior staff members, contributing to their professional growth while enhancing team performance overall.
Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
Collaborated with management to develop strategic plans that aligned with company objectives.
Addressed conflicts within the team professionally, seeking resolutions that supported both individual needs and overall organizational success.
Established clear expectations for each team member, driving accountability for results achieved individually as well as collectively within the group setting.
Liaised with manager to discuss adverse trends and identify and resolve production issues.
Monitored production targets to meet company and customer demands.
Assisted with new processes and product planning to facilitate rollout.
Training Program Manager
Bios of Tennessee
02.2014 - 03.2015
Increased employee productivity by offering effective coaching and mentoring sessions.
Coordinated ongoing technical training and personal development classes for staff members
Assessed skill gaps for employees and developed training courses to meet identified needs
Delivered new employee onboarding and training sessions via Relias software
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Managed new employee orientation training process for more than 120 employees each year
Conducted training courses and prepared videos for long-term use
Trained staff during demonstrations, meetings, conferences and workshops
Conducted orientation sessions and organized on-the-job training for new hires
Maintained all employee files with the updated training certifications necessary for state compliance
Communicated with employees about upcoming training events needed to keep certifications up to date
Completed annual audits conducted by the state of Tennessee with perfect accuracy