Tabrez Khan
Revenue Operation Manager
Chennai
Summary
Results-driven professional with 5+ years of experience in Revenue Operations, Customer Relationship Management, and Technical Support across diverse industries including exhibitions, IT services, banking, and customer support. Proven expertise in managing revenue operations, strengthening customer relationships, and delivering efficient technical and business solutions. Skilled in CRM, communication, process improvement, and problem-solving with a strong ability to streamline operations, resolve customer concerns, and drive business growth. Adept at handling cross-functional roles, multitasking, and maintaining long-term client trust through exceptional service and operational excellence.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Revenue Operations Manager
ZAK Trade Fairs & Exhibitions
Chennai
11.2024 - 08.2025
- I bring proven expertise in driving business growth, managing client relationships, and ensuring operational excellence in the trade fair and exhibitions industry.
- Managed international sales operations across United States, UK, and Asia-Pacific regions
Analyst
HCL Technologies
Chennai
09.2022 - 05.2024
- Identified patterns and communicated outcomes to customers to synthesise business requirements.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
- Kept customers accurate and updated information stored on CRM, for organisational, sales and customer care purposes.
- Attended to incoming enquiries within target timeframes.
Customer Relationship Officer
Fullerton India Credit Company
Chennai
08.2021 - 08.2022
- Kept all customer data, including buying preferences, trends and contact information on CRM.
- Maintained a high standard of ethics and conduct for sound banking operations and business success.
- Used outstanding communication and relationship-building abilities to engage new customers, growing existing portfolios.
Technical Support Engineer
Concentrix
Chennai
05.2021 - 08.2021
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Provided clear and concise step-by-step technical support to guide clients.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
Process Associate
RANDSTAD
Chennai
07.2020 - 03.2021
- Achieved targets by handling queries promptly and sharing comprehensive product knowledge.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
Education
Bachelor of Commerce - Commerce
The New College
Chennai, India03.2020
Skills
Expert in multitasking
Microsoft Excel expert
Microsoft Office expert
Technical Support Expert
Communications expert
Installation Expert
Operations Expert
Sales expert
Customer Relationship Management Expert
Multitasking expert
Accounting expert
undefinedPersonal Information
Hobbies and Interests
- Cricket
- Music
- Traveling
Timeline
Revenue Operations Manager
ZAK Trade Fairs & Exhibitions
11.2024 - 08.2025
Analyst
HCL Technologies
09.2022 - 05.2024
Customer Relationship Officer
Fullerton India Credit Company
08.2021 - 08.2022
Technical Support Engineer
Concentrix
05.2021 - 08.2021
Process Associate
RANDSTAD
07.2020 - 03.2021
Bachelor of Commerce - Commerce
The New College
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