Ta'Caria Carter
Memphis
Summary
Responsible and reliable college Senior seeking a position where I can utilize my exceptional customer service skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Baptist Memorial Hospital
- Dedicated and reliable professional with 2 years of experience in Environmental Services, committed to maintaining clean, safe, and sanitary environments.
- Proven ability to follow strict protocols, operate specialized cleaning equipment, and work efficiently as part of a team.
- Eager to contribute to a healthcare or facility environment that values hygiene and patient/customer satisfaction.
- Performed routine cleaning and disinfecting of patient rooms, operating rooms, and common areas according to established procedures and schedules.
- Operated and maintained various cleaning equipment, including floor scrubbers, carpet extractors, and vacuum cleaners.
- Properly handled and disposed of regulated medical waste and hazardous materials, adhering to safety guidelines and infection control protocols.
- Responded promptly to cleaning requests and emergency spills, ensuring a safe and sanitary environment for patients, staff, and visitors.
- Collaborated with healthcare staff to maintain a high standard of cleanliness and hygiene throughout the facility.
Work From Home Agent
CVS Pharmacy
06.2025 - Current
- Assisted customers with prescription refills and medication inquiries, ensuring accurate information was provided.
- Conducted thorough product research to address customer questions and enhance service quality.
- Maintained organized documentation of customer interactions and transactions for future reference.
- Utilized CRM software to log calls and track customer feedback, improving overall service delivery.
- Adapted to changing workflows and priorities while maintaining a focus on customer needs.
- Executed follow-up calls to ensure customer satisfaction and resolve outstanding issues.
- Monitored and responded to customer reviews and feedback on digital platforms, promoting positive engagement.
- Identified recurring customer issues and collaborated with management to develop solutions.
- Provided detailed product information to customers, ensuring informed purchasing decisions.
- Trained new team members on customer service protocols and operational procedures.
- Handled confidential patient information with care, adhering to privacy regulations and company policies.
- Collaborated with team members to streamline communication processes, enhancing response times.
Medical Equipment Sanitizer
Baptist Memorial Hospital
06.2023 - 02.2025
- Performed thorough cleaning, disinfection, and sterilization of a wide range of medical equipment, including [list specific equipment].
- Adhered strictly to infection control guidelines and safety protocols to prevent the spread of infectious diseases.
- Maintained accurate records of equipment cleaning and maintenance activities.
- Collaborated with healthcare staff to ensure timely availability of sanitized equipment.
- Identified and reported any equipment malfunctions or maintenance needs.
Supreme home care
10.2023 - 05.2024
- Provided daily care to elderly and disabled clients, including assistance with personal hygiene, dressing, and mobility.
- Administered medications and monitored vital signs as directed by healthcare professionals.
- Assisted with meal preparation, feeding, and ensuring proper nutrition.
- Performed light housekeeping duties to maintain a clean and safe environment.
- Provided companionship and emotional support to clients, fostering a positive and trusting relationship.
- Coordinated with family members and healthcare providers to develop and implement individualized care plans.
- Documented daily activities and changes in clients’ conditions, reporting any concerns to healthcare providers.
Alsac st jude
05.2022 - 01.2024
- Consistently exceeded sales targets by [Percentage]% through consultative selling techniques.
- Managed a high volume of inbound and outbound calls, providing exceptional customer service and resolving complex issues.
- Conducted thorough needs assessments to understand customer requirements and recommend appropriate products/services.
- Utilized CRM software (e.g., Salesforce, Zendesk) to track customer interactions and manage sales pipelines.
- Collaborated with cross-functional teams to ensure seamless customer experiences.
- Provided technical support and troubleshooting assistance to customers via phone, email, and chat.
- Identified opportunities to upsell and cross-sell products, resulting in increased revenue.
- Maintained a high level of product knowledge and stayed up-to-date on industry trends.
- Achieved a [Percentage]% customer satisfaction rating based on post-call surveys.
Freddys
01.2021 - 06.2021
- Took accurate orders , Answered customers' questions
- Prepared various types of food
- Executed customers' orders considering special requests
Education
Graduate - undefined
Booker T. Washington H.S.
Memphis, TNSkills
- Consultative Selling
- Active Listening
- Needs Assessment
- Customer Relationship Management (CRM)
- Salesforce
- Zendesk
- Communication (Verbal & Written)
- Problem-Solving
- Conflict Resolution
- Time Management
- Product Knowledge
- Upselling & Cross-selling
- Infection Control
- Waste Management
- Equipment Operation
- Chemical Handling
- Customer Service
- Teamwork
- Infection Control Procedures
- Sterilization Techniques
- Equipment Maintenance
- Inventory Management
- Safety Compliance
- Cleaning and Disinfection
- Record Keeping
- Attention to Detail
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
Qualifications
- Responsible and dependable collage student with a strong work ethic and teamwork skills.
- Additional Skills: Quick learner, leader, friendly, courteous, positive attitude, team player, self-motivated, and energetic. Proficient in social media.
Timeline
Work From Home Agent
CVS Pharmacy
06.2025 - Current
Supreme home care
10.2023 - 05.2024
Medical Equipment Sanitizer
Baptist Memorial Hospital
06.2023 - 02.2025
Alsac st jude
05.2022 - 01.2024
Freddys
01.2021 - 06.2021
Baptist Memorial Hospital
Graduate - undefined
Booker T. Washington H.S.