Taelor Bonner
Memphis
Summary
Dynamic and customer-focused Financial Services Specialist with years of experience in financial services, customer relations, and administrative support. Proven ability to exceed customer satisfaction metrics, manage high call volumes, and deliver tailored solutions that drive client retention. Strong foundation in financial analysis and budgeting, complemented by excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Financial Services Specialist
Evolve Bank and Trust
10.2024 - Current
- Consistently exceed customer satisfaction metrics by addressing concerns in a timely, professional manner.
- Effectively handle high call volumes, prioritizing customer needs and offering tailored solutions to ensure client retention and satisfaction
- Delivers comprehensive customer support across multiple channels including email, live chat, and phone—ensuring efficient and accurate resolution of inquiries
Customer Service Representative
Terminix
11.2018 - 10.2024
- Served as a key liaison between the company and customers, providing detailed product and service information while resolving emerging issues with efficiency and accuracy.
- Consistently exceeded customer satisfaction metrics by addressing concerns in a timely, professional manner.
- Managed high call volumes, prioritizing customer needs and offering tailored solutions to ensure client retention and satisfaction.
Front Desk Receptionist
The Peabody Memphis
04.2015 - 11.2018
- Provided administrative and reception support in a fast-paced, luxury hotel environment, ensuring high standards of customer service.
- Managed client inquiries, scheduled appointments, and provided personalized assistance to ensure an exceptional guest experience.
- Cultivated strong client relationships, contributing to positive guest feedback and repeat business.
Education
No Degree - Accounting
University of Memphis
Memphis05.2016
High School Diploma - undefined
Hillcrest High School
05.2013
Skills
- Technical: Proficient in Microsoft Excel and Microsoft Office Suite
- Customer Service: Strong troubleshooting and problem-solving abilities; sales and client satisfaction expertise
- Financial: Financial analysis and budgeting experience
- Professional: Excellent verbal and written communication skills; time management and multitasking in fast-paced environments
- Leadership: Team leadership and ability to manage competing deadlines
Timeline
Financial Services Specialist
Evolve Bank and Trust
10.2024 - Current
Customer Service Representative
Terminix
11.2018 - 10.2024
Front Desk Receptionist
The Peabody Memphis
04.2015 - 11.2018
High School Diploma - undefined
Hillcrest High School
No Degree - Accounting
University of Memphis