TAILOR HART
Memphis,TN
Summary
Results-driven operations and retail leader with 5+ years of experience leading teams, improving operational performance, and driving guest satisfaction in fast-paced environments. Skilled in team development, workforce planning, process improvement, conflict resolution, and cross-functional leadership. Proven ability to coach teams, improve productivity, and support business goals through data-driven decision-making and strong interpersonal leadership.
Overview
11
11
years of professional experience
Work History
Lead Tasker
DHL Supply Chain
2022.10 - Current
- Resolved communication gaps between customers, carriers, and warehouse associates by implementing streamlined issue-resolution processes, improving operational efficiency and reducing shipment delays
- Managed over 100 daily order waves by planning, allocating, manifesting, and closing shipments efficiently, resulting in improved workflow accuracy and on-time completion rates
- Analyzed operational reports and system audits to identify workflow bottlenecks, enabling leadership to make informed staffing and productivity decisions that improved shift performance
- Coordinated shift-transition communication procedures to reduce operational disruptions and improve accountability between teams during high-volume periods
- Partnered with IT teams to troubleshoot system-related barriers, minimizing downtime and maintaining consistent operational productivity
- Supported a collaborative work environment by proactively addressing associate concerns and ensuring smooth daily operations across departments
- Managed inventory control processes to ensure accurate stock levels and timely order fulfillment.
- Developed optimized routing strategies for efficient package delivery, improving overall transit times.
Process Assistant
Amazon Warehouse
2019.03 - 2022.09
- Improved on-time delivery performance from 87% to 98% by analyzing workflow inefficiencies, implementing process improvements, and reallocating labor based on operational demands
- Increased outbound order accuracy to 99.1% by enforcing quality-control procedures and coaching associates on operational best practices
- Maintained inventory accuracy across warehouse locations by monitoring inventory discrepancies and implementing corrective action plans that reduced operational errors
- Optimized staffing efficiency by strategically assigning personnel based on production needs and employee strengths, helping the team consistently achieve productivity goals
- Trained and developed 12 associates through hands-on coaching, performance evaluations, and skill assessments, improving team productivity and readiness for expanded responsibilities
- Supported leadership initiatives by resolving employee concerns, reinforcing accountability standards, and promoting a collaborative team culture in a fast-paced environment
- Leveraged operational data and reporting tools to identify performance trends and recommend solutions that improved workflow consistency and labor utilization
Visual Merchandiser Lead
Target
2015.03 - 2019.02
- Increased guest engagement and supported store sales goals by 15% , creating visually compelling merchandise presentations aligned with Target brand standards and promotional strategies
- Planned and prioritized daily and weekly department workloads to align staffing resources with business priorities, improving operational efficiency and sales readiness
- Collaborated with cross-functional teams to optimize in-store layouts for improved customer engagement.
- Developed and implemented visual merchandising strategies to enhance product presentation.
- Trained and mentored 25 junior team members on effective merchandising techniques and best practices.
Education
High School Diploma -
Marksville High School
Marksville, USA2013-01
Skills
- Team Leadership & Development
- Human Resources Support
- Employee Training & Coaching
- Workforce Planning & Scheduling
- Operational Leadership
- Process Improvement
- Conflict Resolution
- Guest & Customer Service
- Performance Management
- Inventory & Logistics Management
- SAP Warehouse Management
- Cross-Functional Collaboration
- Data Analysis & Reporting
- Retail Operations
- Staffing & Team Coordination
- Time management
Accomplishments
- Efficiency Improvement: Reduced shipment delays by 15% through issue-resolution processes and improved operational efficiency.
- Delivery Performance Boost: Enhanced on-time delivery by 11%, reaching 98%, with workflow analysis and labor reallocation.
- Order Accuracy Enhancement: Increased order accuracy rate to 99.1% by implementing quality-control procedures.
- Team Development Success: Trained 12 associates, boosting team productivity and readiness for expanded roles.
Timeline
Lead Tasker
DHL Supply Chain
2022.10 - Current
Process Assistant
Amazon Warehouse
2019.03 - 2022.09
Visual Merchandiser Lead
Target
2015.03 - 2019.02
High School Diploma -
Marksville High School