Taisha Jones

· Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

· Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

· Managed a high volume of 75 calls daily, maintaining composure under pressure while providing exceptional service.

· Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.

· Proactively contact patients with outstanding balances to review account status, explain billing statements, and present flexible payment plan options for account resolution.

· Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.

· Provided exceptional customer service, addressing inquiries from patients promptly and professionally.

· Assisted patients with navigating complex healthcare systems by providing guidance on available resources and support services.

· Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols

· Completed data entry tasks with accuracy and efficiency.

· Played a key role in transitioning the department to a paperless environment, eliminating manual data entry tasks and significantly reducing error.

· Maintained strict confidentiality of sensitive information, adhering to company policies and industry regulations.